QLD Public Sector Grades AO 3-4 Essential Skills Workshop

Establishing your Values

- Reflect on and identify values

- Learn to demonstrate your value

- Be reflective and continue to learn

Developing Communication Skills

- Learn to tailor communication

- Understand the impact of emotional intelligence

- Use authenticity, acceptance, and empathy

Increasing Accountability and Positivity

- Take ownership and a collaborative approach

- Study conflict resolution techniques

- Build team capacity through feedback

Harnessing Problem Solving

- Use flexible thinking styles to find solutions

- Reframe your thinking to solve problems

- Develop robust decision-making processes

Understanding Change Management

- Improve situational awareness and solution finding

- Support stakeholders through changes

- Set measurable goals and communicate expectations

Improving Stakeholder Management

- Expand influence and understand stakeholder needs

- Resolve complex enquiries and competing viewpoints

- Strengthen your negotiation skills

Developing Resilience

- Learn practical skills for difficult circumstances

- Grow strong networks for advice

- Invest in self-care

Growing Trust, Credibility, and Confidence

- Generate trust and actively seek feedback

- Embrace flexibility for success

- Commit to a conscious development path