Root Cause Analysis Workshop

Why Root Cause Analysis (RCA) Matters

- Understand the cost and impact of recurring issues

- Differentiate between quick fixes and long-term solutions

- RCA as a tool for preventing repeat problems

Thinking Differently About Problems

- What is a root cause?

- Avoid common traps like assumptions, blame, and oversimplification

- Shifting mindset from “who” to “why”

Essential RCA Approaches

- Overview of key tools

- Strengths and limitations of each 

- Real-world examples

Building a Cause Map

- Understand how one event can have multiple causes

- Distinguish between contributing and root causes

- Practice reading and interpreting simple cause maps

Applying RCA in Your Role 

- How RCA is used in different industries and functions

- Identify where you can add value as a team member

- Learn to ask better questions that support good analysis

From Cause to Action 

- The difference between containment, corrective and preventive actions 

- Supporting good recommendations without “jumping to solutions” 

- Examples of weak vs. strong actions

Communication and Accountability 

- How RCA findings are typically reported 

- Your role in supporting, reviewing or implementing outcomes 

- Keeping RCA non-punitive and learning-oriented

Final Case Review Exercise 

- Walk-through of a simplified RCA scenario in mixed groups 

- Identify root causes and suggest possible actions 

- Reflect on how RCA thinking applies to your workplace