QLD Public Sector AO 5-6 Critical Thinking & Problem Solving

Prioritising Critical Thinking and Problem-Solving

- Review the current context for problem-solving

- Frame problems rationally and produce evidence-based solutions

- Drive your career advancement with problem-solving

Unpacking Critical Thinking Techniques

- Explore cognitive principles, tools, and strategies

- Understand individual limitations and strengths

- Learn to objectively collect and evaluate evidence

Problem-Solving Methods and Tools

- Examine common types of problems

- Use root-cause analysis and process mapping

- Explore systems thinking to provide clarity

Working with Others

- Facilitate shared understandings of problems

- Prepare and present evidence-based arguments and solutions

- Resolve group conflicts and challenges

Defining the Problem

- Agree on the reality of the problem

- Evaluate problem impacts

- Consider solution criteria and problem-solving deliverables

Identifying and Evaluating Solutions

- Evaluate solutions based on feasibility, impact, and risk

- Approach complex problems systematically

- Review tools, priorities, and resources

Systematic Problem-Solving

- Analyse and understand issues

- Develop and evaluate solutions

- Monitor progress, assess outcomes, and capture learnings

Enhancing your Critical Thinking Skills

- Discuss key themes and concepts

- Reflect on next steps

- Create a detailed action plan