8 Essential Skills for High Performance in Executive Support & Admin

Handle Challenging Situations and Conversations

- Respond decisively to difficult situations and shifting priorities

- Navigate complex conversations with clarity and tact

- Maintain professionalism and composure under pressure

Strengthen your Resilience

- Confidently raise sensitive issues and concerns

- Manage high workloads while staying focused and composed

- Maintain focus and productivity during high-pressure periods

Communicate to Get Results

- Build a strong, collaborative relationship with your manager

- Maximise efficiency in interactions to save time for you and your manager 

- Keep your executive team informed, aligned, and engaged

Influence with Integrity

- Build collaborative relationships that drive results

- Adapt your communication style to influence key decisions

- Make tough calls while staying authentic and ethical

Maximise your Impact

- Strengthen your personal presence within the executive office

- Proactively manage expectations to work more autonomously

- Anticipate needs and prioritise tasks to protect your time (and your manager’s)

Strengthen Workplace Relationships

- Understand how your behaviour affects others and adjust accordingly

- Read and respond to colleagues’ emotions to improve interactions

- Adapt your communication style to different situations for better outcomes

Engage Effectively with Different Personalities

- Communicate confidently with diverse personalities under pressure

- Navigate disagreements and reach compromises effectively

- Handle ambiguity without losing momentum

Manage Workload and Plan Your Career

- Prioritise tasks and manage time efficiently

- Build a mindset that supports career growth

- Create an actionable plan to apply your learning