Details
About the workshop
Recurring problems can drain time, resources, and energy in any workplace. Too often, teams rely on quick fixes that mask the issue instead of solving it, leading to frustration and repeated setbacks. Root Cause Analysis (RCA) offers a proven way to break this cycle by uncovering the deeper reasons behind problems and turning them into opportunities for lasting improvement. By shifting from “who caused this?” to “why did this happen?”, participants can create a culture that values learning, accountability, and smarter decision-making.
Across two days of interactive learning, participants will explore practical tools, real-world examples, and hands-on exercises. They will learn how to distinguish between short-term fixes and long-term solutions, map causes clearly, and ask better questions that get to the heart of an issue. Participants will work through group scenarios, reflect on how RCA applies in their roles, and leave equipped to support meaningful actions and improvements in their workplace.
Agenda
Why Root Cause Analysis (RCA) Matters
- Recognise RCA as a tool for preventing repeat problems
- Understand the cost and impact of recurring issues
- Differentiate between quick fixes and long-term solutions
Thinking Differently About Problems
- What is a root cause?
- Avoid common traps like assumptions, blame, and oversimplification
- Shifting mindset from “who” to “why”
Essential RCA Approaches
- Overview of key tools
- Strengths and limitations of each
- Real-world examples
Building a Cause Map
- Understand how one event can have multiple causes
- Distinguish between contributing and root causes
- Practice reading and interpreting simple cause maps
Applying RCA in Your Role
- How RCA is used in different industries and functions
- Identify where you can add value as a team member
- Learn to ask better questions that support good analysis
From Cause to Action
- The difference between containment, corrective and preventive actions
- Supporting good recommendations without “jumping to solutions”
- Examples of weak vs. strong actions
Communication and Accountability
- How RCA findings are typically reported
- Your role in supporting, reviewing or implementing outcomes
- Keeping RCA non-punitive and learning-oriented
Final Case Review Exercise
- Walk-through of a simplified RCA scenario in mixed groups
- Identify root causes and suggest possible actions
- Reflect on how RCA thinking applies to your workplace
Tailor Your Training Experience
To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:
1.Off the Shelf
Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.
2.Customised
Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.
3.Premium
Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.
Speak with one of our team today to find which option is right for you.