Details
About the workshop
Aimed at AO 5-6 officers and management, this two-day workshop will provide an opportunity to advance critical thinking and problem solving capabilities expected of AO 5-6 officers.
Critical thinking and problem solving have been identified as key skills required of officers at many levels of the Queensland Public Sector. In an environment where evidence is paramount, this highly valued skill set will become a key differentiator among high performing leaders of the future. Critical thinking is at the heart of effective problem solving and decision making at any level of management. As an AO 5-6 officer, you are at the ideal level to establish core skills in this domain.
We have developed this practical training program to kick start your journey to becoming a discerning critical thinker and seasoned problem solver. Through this workshop, participants will have the opportunity to examine, assess, and reconstruct their way of thinking in order to solve everyday problems. If you find that a problem has you stuck, unable to evolve or adapt to changes, it may be time to try a new approach. Developing your skills in critical thinking and applying innovative problem solving techniques can help you to make better decisions and overcome the challenges that you face.
Participants will learn practical skills and techniques to critically appraise problems and understand their root causes and impacts. Through a systematic approach you will be able to develop evidence-based solutions to problems as well as plan and prepare strong arguments for change and improvement.
Agenda
Defining the problem
- Agree on the reality of the problem
- Evaluating problem impacts
- Consider solution criteria and problem-solving deliverables
Identifying and evaluating solutions
- Evaluate solutions based on feasibility, impact and risk
- Approach complex problems
- Review tools, priorities and resources
Systematic problem-solving
- Analyse and understand issues
- Develop and evaluate solutions
- Monitor, assess progress, and learn from outcomes
Enhancing your critical thinking skills
- Discuss key themes and concepts
- Reflect on your next steps
- Create a detailed action plan
Prioritising critical thinking and problem solving
- Review the current context for problem-solving
- Frame problems rationally and produce evidence-based solutions
- Drive your career advancements with problem-solving
Unpacking critical thinking techniques
- Explore cognitive principles, tools, and strategies
- Understand our limitations and strengths
- Learn to objectively collect and evaluate evidence
Problem-solving methods and tools
- Examine common types of problems
- Use root cause analysis and process mapping
- Explore 'Systems Thinking' to provide clarity
Working with others
- Facilitate shared understandings of problems
- Prepare and present evidence-based arguments and solutions
- Resolve group conflicts and challenges
Tailor Your Training Experience
To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:
1.Off the Shelf
Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.
2.Customised
Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.
3.Premium
Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.
Speak with one of our team today to find which option is right for you.
Who Will Attend
Aspiring, emerging and existing leaders across all disciplines and departments throughout the Queensland Public Sector, including:
- AO 5-6
- Officers
- Senior Officers
- Principal Officers
- Advisors
- Senior Advisors