Details
About the workshop
Clear communication is the ability to listen and ask the right questions to get to the crux of every matter, and the confidence to handle difficult conversations. Miscommunication is often the largest barrier to productivity or cause of conflict in the workplace. Studies show that finely tuned communication skills can help develop collaboration, improve problem-solving and impact decision-making.
This practical two-day intensive is designed to equip attendees with the skills they need to communicate effectively in the workplace and master impactful and influential communication skills. This course will be transformative for individuals, teams and organisations.
Agenda
Influential and impactful writing essentials
- Explore the components of effective written communication
- Understand the effect of voice and tone in creating impact
- Recognise loss of context in written communication
- The role of Emotional Intelligence in written communication
Taking a reader-centred approach
- Understanding your target audience - Who are they? What is your relationship to them? What do they need?
- Articulate your desired goal and purpose, and how to align this with your readers' needs
- How to build trust and demonstrate empathy
Impact, influence and persuasion
- Understand the distinction between influence and persuasion
- Practical strategies for influential and persuasive writing
- How to avoid adverse reader reactions
Planning, structure and editing
- Develop your understanding of objectives and structure
- Learn classic structures for alternative communication styles
- Tools to enhance formatting to create impact
- Level up your editing of content, impact, flow, grammar and spelling
Verbal and non-verbal strategies to maximise impact
- Understand the power of body language and tone of voice
- Tailor your message to better meet your audience's needs and rhythms
- Use curiosity to overcome assumptions and bias
- Explore alternative communication styles
Communication skills 1: Building a connection
- Learn techniques to build rapport quickly and authentically, including active listening and finding common ground
- Explore the benefits of assertiveness and accountability in building trust and respect
- Develop your questioning and listening skills to create open communication and build deeper connections with your audience
Communication skills 2: Making an impact
- Strategies for managing expectations
- Tools for giving and receiving feedback effectively
- Demonstrate confident and fluent presentations
- Persuasive techniques - questions, storytelling, insights
Overcoming communication barriers and managing challenging situations
- Understand the impact of emotions and mindset and tools to manage them effectively
- Explore the different types of conflict that can arise in your role and de-escalation strategies
- Learn techniques for delivering disappointing news and apologies with empathy and professionalism
Tailor Your Training Experience
To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:
1.Off the Shelf
Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.
2.Customised
Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.
3.Premium
Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.
Speak with one of our team today to find which option is right for you.
Who Will Attend
INDUSTRY:
Government
ROLE / DIVISION:
All roles at the APS 5 & 6 level - aspiring, emerging and existing leaders across all disciplines and departments throughout the Public Sector, including:
- APS 5-6
- Officers
- Senior Officers
- Principal Officers
- Advisors
- Senior Advisors
ROLE LEVEL:
Employee
Junior Management
Middle Management
Senior Management
Top Management