Details
About the workshop
Clear communication is the ability to listen and ask the right questions to get to the crux of every matter, and the confidence to handle difficult conversations. Miscommunication is often the largest barrier to productivity or cause of conflict in the workplace. Studies show that finely tuned communication skills can help develop collaboration, improve problem-solving and impact decision-making.
This practical two-day intensive is designed to equip attendees with the skills they need to communicate effectively in the workplace and master impactful and influential communication skills. This course will be transformative for individuals, teams and organisations.
Agenda
Influential and impactful writing essentials
- Explore the components of effective written communication
- Understand the effect of voice and tone in creating impact
- Recognise loss of context in written communication
- The role of Emotional Intelligence in written communication
Taking a reader-centred approach
- Understand your target audience
- Articulate your desired goal and purpose, and align this with your readers' needs
- Build trust and demonstrate empathy
Impact, influence, and persuasion
- Understand the distinction between influence and persuasion
- Practical strategies for influential and persuasive writing
- Avoid adverse reader reactions
Planning, structure, and editing
- Develop your understanding of objectives and structure
- Learn classic structures for alternative communication styles
- Enhance formatting to create impact
- Improve editing of content, impact, flow, grammar, and spelling
Key strategies
- Utilise body language and tone of voice
- Tailor your message to better meet your audience's needs and rhythms
- Use curiosity to overcome assumptions and bias
- Explore alternative communication styles
Creating a connection
- Build rapport quickly and authentically
- Explore the benefits of assertiveness and accountability in building trust
- Develop your questioning and listening skills
Making an impact
- Strategies for managing expectations
- Give and receive feedback effectively
- Demonstrate confident and fluent presentations
- Utilise persuasive techniques
Overcoming barriers and managing challenges
- Understand the impact of emotions and manage them effectively
- Explore conflict and de-escalation strategies
- Deliver disappointing news with empathy and professionalism
Tailor Your Training Experience
To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:
1.Off the Shelf
Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.
2.Customised
Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.
3.Premium
Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.
Speak with one of our team today to find which option is right for you.
Who Will Attend
INDUSTRY:
Government
ROLE / DIVISION:
All roles at the APS 5 & 6 level - aspiring, emerging and existing leaders across all disciplines and departments throughout the Public Sector, including:
- APS 5-6
- Officers
- Senior Officers
- Principal Officers
- Advisors
- Senior Advisors
ROLE LEVEL:
Employee
Junior Management
Middle Management
Senior Management
Top Management