Details
About the workshop
In both personal and professional realms, difficult conversations are inevitable. Whether it's addressing conflict, providing constructive feedback, or managing differences of opinion, mastering the art of navigating these conversations is crucial for fostering positive relationships and achieving successful outcomes.
This workshop is designed to give participants practical skills for dealing with challenging conversations. You will learn how to recognise and overcome communication barriers, build rapport effectively, and employ strategies for clear and impactful communication. Additionally, the workshop covers conflict resolution techniques, emphasising the importance of staying solution-focused and defining clear objectives. Participants will leave with a straightforward action plan, ready to apply their newfound abilities in real-world situations, making navigating difficult conversations more manageable and productive.
Agenda
Tailor your communication style to your situation
- Who are you talking to? Identify your key stakeholders
- Learn to adjust your style on the fly and deliver the correct message
- Ask the right questions to get better results
- When to act, and when to listen
Tackling conflict and promoting collaboration
- Develop your conflict resolution skills
- Define your objective and remain solution-focused
- Create an action plan for real world scenarios
Preparing for challenging conversations
- Identify the barriers that prevent people from having difficult conversations
- How to build rapport and why it is important
- Strategies for effective communication
Pre-empting performance management conversations
- Spotting red flags before they become a problem
- Integrate performance conversations in your day-to-day
- Embedding purpose in performance management
Tailor Your Training Experience
To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:
1.Off the Shelf
Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.
2.Customised
Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.
3.Premium
Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.
Speak with one of our team today to find which option is right for you.
Who Will Attend
All industries, all roles
Employee
Junior Management
Middle Management
Senior Management
Top Management