Details

About the workshop

New strategic directions and ongoing changes in the QLD Public Sector increase the need for more effective and efficient performance from professionals at all levels. This is especially true for the AO 3-4 levels, which form the foundation of excellence in government and are a critical first step toward leadership.

This two-day workshop is specifically designed for AO 3-4 levels to advance essential skills and explore the capabilities needed to thrive today and lead tomorrow. Over two intensive days, you will engage in practical strategies to operate autonomously and gain a deeper understanding of agency goals. You will also learn to influence others, delve into change management principles, and apply flexible thinking to problem-solve and make effective decisions.

Agenda
QLD Public Sector Grades AO 3-4 Essential Skills Workshop
Workshop

Establishing your values

- Reflect on and identify values

- Learn to demonstrate your value

- Be reflective and continue to learn


Developing communication skills

- Learn to tailor communication

- Understand the impact of Emotional Intelligence (EI)

- Use authenticity, acceptance, and empathy


Increasing accountability and positivity

- Take ownership and a collaborative approach

- Study conflict resolution techniques

- Build team capacity through feedback


Harnessing problem solving

- Use flexible thinking styles to find solutions

- Reframe your thinking to solve problems

- Develop robust decision-making processes

Workshop

Understanding change management

- Improve situational awareness and solution finding

- Support stakeholders through changes

- Set measurable goals and communicate expectations


Improving stakeholder management

- Expand influence and understand stakeholder needs

- Resolve complex enquiries and competing viewpoints

- Strengthen your negotiation skills


Developing resilience

- Learn practical skills for difficult circumstances

- Grow strong networks for advice

- Invest in self-care


Growing trust, credibility, and confidence

- Generate trust and actively seek feedback

- Embrace flexibility for success

- Commit to a conscious development path

Tailor Your Training Experience

To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:

1.Off the Shelf

Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.

2.Customised

Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.

3.Premium

Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.

Speak with one of our team today to find which option is right for you.

Who Will Attend

AO 3 - 4 banded level roles across all disciplines & departments throughout the Queensland Public Sector, including:
- AO 3 -4
- Officers
- Advisors
- Analysts / Specialists
- Coordinators
- Executive Support & Office Administration

Find Out More

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