Details

About the workshop

Ongoing change and complexity in the Australian Public Service has placed an even greater emphasis on effective performance management practices to drive employee engagement and team productivity. It is increasingly important that officers and managers in the critical APS6 and EL1 bands develop their skills tackling difficult conversations and proactively managing performance in their teams.

As an emerging leader, you must effectively bridge the gap between planning and action, and are responsible for managing these challenging day-to-day dynamics that can be the key to operational success. You must not only understand the risks of employee disengagement, and be able to spot the warning signs, but also be equipped with the communication and essential conflict resolution skills necessary to successfully manage them.

This hands-on program is designed to give you the latest tools, techniques and practical frameworks to successfully manage for better results in today’s fast-changing world. The program will connect theory with practice and over the course of the training, you will learn to prepare for tough conversations, provide effective and proactive performance feedback and tackle employee performance with the right language, reframing and consistency.

Agenda
QLD Public Sector AO 6-7 Managing Performance & Difficult Conversations
Workshop

Management responsibilities

- Understand your responsibilities

- Explore performance management

- Agility, risk aversion, and organisational expectation

- Understand and contextualise employee engagement


Risks of employee disengagement

- Engage with risk and manage the consequences

- Explore what disengagement looks like

- Apply appropriate conduct

- Use best practice QPS models


Engage with your team 

- Understand value drivers and tailor conversations

- Clarify performance and link to business plans

- Navigate challenges of difficult conversations

- Explore coaching strategies for team capability


Providing performance feedback

- Tackle underperformance with consistency

- Understand the conversation around the conversation

- Ensure performance conversations flow both ways

- Listen and become open to 180ᐤ feedback

- Reinforce support with consistent feedback

Workshop

Preparing for tough conversations

- Learn to get comfortable being uncomfortable

- Use effective communication strategies

- Build rapport and why it is important

- Uncover biases in your communication tendencies


Tailoring your communication style

- Identify your key stakeholders

- Adjust your style and deliver the correct message 

- Ask the right questions for better results

- Know when to act, and when to listen


Essential conflict resolution

- Become an active listener

- Manage emotions for positive communication

- Handle conflicts and adapt communication

- Create win-win solutions


Pre-empting performance conversations

- Spot red flags before they become a problem

- Normalise performance conversations

- Plan, monitor, and set performance indicators

- Embed purpose in performance management

Tailor Your Training Experience

To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:

1.Off the Shelf

Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.

2.Customised

Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.

3.Premium

Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.

Speak with one of our team today to find which option is right for you.

Who Will Attend

Most attendees will fall into the upper APS band 6 & EL1, in a variety of roles such as:

- Manager
- Assistant Director
- Team Leader
- Advisor / Senior Advisor
- Senior Policy Officer

Find Out More

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