Details

About the workshop

Ongoing change and complexity in the public sector has placed an even greater emphasis on effective performance management practices to drive employee engagement and team productivity. It is increasingly important that officers and managers in government develop their skills in tackling difficult conversations and proactively managing performance in their teams.

This hands-on program is designed to give you the latest tools, techniques and practical frameworks to successfully manage for better results in today’s fast-changing world. You will connect theory with practice and over the course of the training, you will learn to prepare for tough conversations, provide effective and proactive performance feedback and tackle employee performance with the right language, reframing and consistency.

Agenda
Public Sector Leadership: Managing Performance & Difficult Conversations
Workshop

Preparing for tough conversations

- Learn to get comfortable being uncomfortable

- Effective communication strategies

- How to build rapport and why it is important

 

Tailor your communication style to need and situation

- Who are you talking to? Identify your key stakeholders

- Learn to adjust your style on the fly and deliver the correct message 

- Ask the right questions to get better results - When to act, and when to listen

 

Essential conflict resolution skills

- Strengthen your ability to become an active listener

- Manage emotional hot buttons for positive and assertive communication

- Manage clashes and learn to effectively “code switch” to keep on message

 

Pre-empting performance management conversations

- Spotting red flags before they become a problem

- Integrate performance conversations in your day-to-day

- Embedding purpose in performance management

Workshop

Key responsibilities as a manager and people leader

- Explore the importance (and challenges) of managing performance in a public sector context

- Agility, risk aversion and organisational expectation in the public sector

- Understanding and contextualising employee engagement, and your role as a manager

 

Understanding the risk of employee disengagement (and what it looks like)

- Engaging with risk and managing the consequences

- Explore what disengagement looks like in your department or team

- Appropriate conduct for risk assessment and risk management activities

 

How to effectively engage with your team 

- Clarify performance objectives, outcomes, behaviours and values, and formulate links with broader business plans

- Navigate the initial challenges of difficult conversations

- Explore coaching strategies to build capability in a team environment

 

Providing proactive and effective performance feedback

- Understand the conversation around the conversation

- Ensure performance conversations flow both ways

- Learn to listen effectively, and become open to 180ᐤ feedback

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Tailor Your Training Experience

To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:

1.Off the Shelf

Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.

2.Customised

Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.

3.Premium

Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.

Speak with one of our team today to find which option is right for you.

Who Will Attend

Aspiring & emerging leaders across all disciplines & departments throughout the Government:
- Federal
- State
- Local

- Manager
- Assistant Director
- Team Leader
- Advisor / Senior Advisor
- Senior Policy Officer

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