Details
About the workshop
Ongoing change and complexity in the public sector has placed an even greater emphasis on effective performance management practices to drive employee engagement and team productivity. It is increasingly important that officers and managers in government develop their skills in tackling difficult conversations and proactively managing performance in their teams.
This hands-on program is designed to give you the latest tools, techniques and practical frameworks to successfully manage for better results in today’s fast-changing world. You will connect theory with practice and over the course of the training, you will learn to prepare for tough conversations, provide effective and proactive performance feedback and tackle employee performance with the right language, reframing and consistency.
Agenda
Management Responsibilities
- Explore performance management and your responsibilities as a leader
- Agility, risk aversion, and organisational expectation
- Understand and contextualise employee engagement
The Risks of Employee Disengagement
- Engage with risk and manage the consequences
- Explore what disengagement looks like
- Apply appropriate conduct and best practice APS models
Engaging with your Team
- Understand value drivers and tailor conversations
- Clarify performance and link to business plans
- Navigate challenges of difficult conversations
Providing Performance Feedback
- Tackle underperformance with consistency
- Facilitate two-way performance conversations
- Reinforce support with consistent feedback
Preparing for Tough Conversations
- Use effective communication strategies
- Build rapport and understand its importance
- Uncover biases in your communication tendencies
Tailor your Communication Style
- Adjust your style and deliver the correct message
- Ask the right questions for better results
- When to act, and when to listen
Essential Conflict Resolution Skills
- Become an active listener
- Manage emotions for positive communication
- Handle conflicts and adapt communication
Pre-empting Performance Conversations
- Normalise performance conversations
- Plan, monitor, and set performance indicators to spot red flags early
- Embed purpose in performance management
Tailor Your Training Experience
To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:
1.Off the Shelf
Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.
2.Customised
Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.
3.Premium
Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.
Speak with one of our team today to find which option is right for you.
Who Will Attend
Aspiring & emerging leaders across all disciplines & departments throughout the Government:
- Federal
- State
- Local
- Manager
- Assistant Director
- Team Leader
- Advisor / Senior Advisor
- Senior Policy Officer