Details
About the workshop
Artificial Intelligence is becoming an essential capability across the Australian Public Service and all levels of government. From streamlining processes to strengthening policy and decision-making, AI offers powerful tools to boost productivity, improve communication, and deliver better outcomes. This two-day workshop equips public sector professionals from administrative officers to senior managers with the skills and confidence to apply AI effectively in their roles.
Across two tailored sessions, you’ll explore the fundamentals of AI, bust common myths, and gain hands-on experience with tools that can automate routine tasks, improve the clarity and quality of written outputs such as briefing notes, reports, and correspondence, and unlock insights from complex data to inform better decisions. You’ll also practice developing prompts for meeting minutes, stakeholder updates, and other government communications, ensuring your use of AI is purposeful, efficient, and accurate.
The program also addresses the risks and responsibilities of AI in the public sector. You’ll learn how to manage privacy and security concerns, recognise and reduce bias, and apply ethical practices that align with APS values and community expectations. Whether you’re supporting day-to-day operations or leading strategic initiatives, this workshop will help you navigate the opportunities and limitations of AI in government with clarity and confidence.
Agenda
Foundations of AI in Government
- Understand the different types of AI and their practical applications
- Recognise strengths, limitations, and misconceptions
- Learn when to use AI, and when not to
Streamline your Workflows
- Use AI to assist with meeting preparation and scheduling
- Automate email drafts, reports, and correspondence
- Reduce manual workloads with automated data extraction and entry
Mastering Prompts
- Learn how to get more out of AI tools
- Develop better prompts for emails, meeting notes, itineraries, and summaries
- Practice real scenarios to build understanding, confidence and speed
Privacy, Security and Ethics
- Address government-specific privacy and security requirements
- Identify and mitigate bias in AI outputs
- Apply ethical guardrails for responsible everyday use
AI for Strategic Planning and Analysis
- Scenario planning, analysis and trend forecasting
- Navigate risks and myths when scaling AI use across teams
- Balance human judgment with AI-generated recommendations
Leveraging AI for Decision Support
- Extract key information from lengthy documents and policy papers
- Cross checking AI outputs against legislation and policy frameworks
- Enhance reports, presentations, briefing notes, and speeches
Communications and Collaboration
- Optimise internal and public-facing communication with AI
- Tailor tone and style for different audiences and contexts
- Support team collaboration and workflows
Action Planning and Implementation
- Identify priority use-cases you can implement immediately
- Map out next steps for adoption and scaling across teams
- Build confidence in moving from “experimenting” to “embedding” AI practices
Tailor Your Training Experience
To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:
1.Off the Shelf
Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.
2.Customised
Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.
3.Premium
Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.
Speak with one of our team today to find which option is right for you.
Who Will Attend
This workshop is designed for public sector professionals at all levels who want to use AI to work smarter and more effectively.
Day 1 is suitable for anyone looking to streamline day-to-day tasks whether you’re coordinating operations, drafting communications, managing diaries, preparing reports, or supporting team activities.
Day 2 is designed for managers, team leaders, and policy or project officers who want to strengthen analysis, enhance written outputs, and apply AI to support evidence-based decision-making and leadership responsibilities.