Details
About the workshop
Executive support sits at the heart of an organisation's success. It's the great enabler, the spark that keeps the engines moving. EA's make it possible for businesses and government to function smoothly and effectively at all levels.
To be effective in your support position, you must continually uphold your knowledge and skills to be professionally successful, while supporting your executive’s core function and priorities.
This intensive is designed to equip you with the knowledge and practical tools to develop professional excellence and step up as an expert influencer in your organisation. Develop critical skills including conscious communication, effective stakeholder engagement and strategies to build trust with staff and senior management alike.
Agenda
Learn to navigate organisational politics and tackle complex conversations
- Respond proactively to challenging situations and changing environments
- Create strong professional relationships by establishing trust and credibility
- Project empathy and remain in control of a situation
Develop your emotional resilience to maintain composure during times of conflict
- Strategies to initiate sensitive conversations and effectively raise concerns
- How to effectively manage high level and high volume workloads
- Increase confidence to broach sensitive topics across your organisation
Explore communication strategies to address difficult conversations
- Build an authentic and influential relationship with your manager
- Optimise time with your manager and optimise your manager’s time
- Gain full engagement from your executive during times of high pressure
Influencing with integrity (power without power)
- Develop the ability to build rapport and maintain relationships
- Unearth your communication style to maximise your influence on key decisions
- Remain authentic when faced with making difficult decisions
Getting across the issues, working across the business
- Increase personal presence within the executive office and model behaviour
- Proactively manage expectations to operate autonomously
- Anticipate needs and prioritise to protect your time (and your manager’s)
Positive communication and Emotional Intelligence (EQ)
- Discover the ability to assess and measure EQ in yourself and others
- Leverage your EQ in the workplace
- Communication styles - you get back what you give out
Effectively engaging with different (and sometimes difficult) personalities
- Deal with a range of personalities in high pressure situations
- Navigate challenging situations and effective communication for compromise
- Understand different communication styles to best resolve conflict
- Effectively deal with ambiguity
Balancing your workload and active career planning
- Manage and maintain work-life balance with an ever-increasing workload
- Project and predict - best practice calendar and diary management fundamentals
- Establish a leadership mindset that will accelerate your career development
- Develop a personal action plan and practical strategies to implement
Tailor Your Training Experience
To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:
1.Off the Shelf
Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.
2.Customised
Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.
3.Premium
Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.
Speak with one of our team today to find which option is right for you.
Who Will Attend
Professionals providing executive support and running offices in roles including:
- Executive Assistants
- Personal Assistants
- Executive Support
- Faculty Support and Administration
- Executive Coordinators
- Executive Officers
- Project Officers
- Office Managers
- Business Support
- Administrative Assistants
- Administrative Managers