Details
About the workshop
Executive support sits at the heart of an organisation's success. It's the great enabler, the spark that keeps the engines moving. EA's make it possible for businesses and government to function smoothly and effectively at all levels.
To be effective in your support position, you must continually uphold your knowledge and skills to be professionally successful, while supporting your executive’s core function and priorities.
This intensive is designed to equip you with the knowledge and practical tools to develop professional excellence and step up as an expert influencer in your organisation. Develop critical skills including conscious communication, effective stakeholder engagement and strategies to build trust with staff and senior management alike.
Agenda
Handle Challenging Situations and Conversations
- Respond decisively to difficult situations and shifting priorities
- Navigate complex conversations with clarity and tact
- Maintain professionalism and composure under pressure
Strengthen your Resilience
- Confidently raise sensitive issues and concerns
- Manage high workloads while staying focused and composed
- Maintain focus and productivity during high-pressure periods
Communicate to Get Results
- Build a strong, collaborative relationship with your manager
- Maximise efficiency in interactions to save time for you and your manager
- Keep your executive team informed, aligned, and engaged
Influence with Integrity
- Build collaborative relationships that drive results
- Adapt your communication style to influence key decisions
- Make tough calls while staying authentic and ethical
Maximise your Impact
- Strengthen your personal presence within the executive office
- Proactively manage expectations to work more autonomously
- Anticipate needs and prioritise tasks to protect your time (and your manager’s)
Strengthen Workplace Relationships
- Understand how your behaviour affects others and adjust accordingly
- Read and respond to colleagues’ emotions to improve interactions
- Adapt your communication style to different situations for better outcomes
Engage Effectively with Different Personalities
- Communicate confidently with diverse personalities under pressure
- Navigate disagreements and reach compromises effectively
- Handle ambiguity without losing momentum
Manage Workload and Plan Your Career
- Prioritise tasks and manage time efficiently
- Build a mindset that supports career growth
- Create an actionable plan to apply your learning
Tailor Your Training Experience
To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:
1.Off the Shelf
Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.
2.Customised
Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.
3.Premium
Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.
Speak with one of our team today to find which option is right for you.
Who Will Attend
Professionals providing executive support and running offices in roles including:
- Executive Assistants
- Personal Assistants
- Executive Support
- Faculty Support and Administration
- Executive Coordinators
- Executive Officers
- Project Officers
- Office Managers
- Business Support
- Administrative Assistants
- Administrative Managers