Details

About the workshop

In the dynamic landscape of the energy and resources industry, navigating ongoing changes and complexities requires adept performance management for heightened employee engagement and team productivity. As an emerging or existing leader in this field, mastering effective communication and conflict resolution skills is paramount.

This program recognises the unique demands of the industry and is designed to empower you with the essential tools, techniques, and frameworks. It goes beyond theoretical insights, offering a hands-on approach to help you master the skills required to tackle difficult conversations, provide proactive performance feedback, and address employee performance challenges effectively. By connecting theory with practice, the training ensures you are well-prepared to navigate the fast-changing world, fostering a culture of resilience and achievement within your team.

Agenda
Energy & Resources Leadership: Managing Performance & Difficult Conversations
Workshop

Key responsibilities as a manager and people leader

- Explore the importance (and challenges) of managing performance in a dynamic industry

- The manager’s contribution to employee engagement

- Adapt to organisational expectations, agility, and risk aversion

 

Dealing with employee disengagement

- Explore what disengagement looks like in your department or team

- Engage with risks and manage their consequences

- Apply industry-leading performance management methods

 

How to effectively engage with your team 

- Understand the key motivators for each team member, and tailor your conversations accordingly

- Clearly define performance objectives, outcomes, behaviors, and values aligned with broader business plans

- Explore coaching strategies to build capability in a team environment

 

Providing effective performance feedback

- Tackle underperformance with the right language, reframing and consistency

- Understand the dynamics of performance-related conversations

- Reinforce support through consistent feedback

Workshop

Prepare for tough conversations

- Identify the barriers that prevent people from having difficult conversations 

- How to build rapport and why it is important

- Strategies for effective communication

 

Tailor your communication style to need and situation

- Who are you talking to? Identify your key stakeholders

- Adjust your style and deliver the correct message 

- Learn to listen and ask the right questions to get better results

 

Tackle conflict and promote collaboration

- Develop your conflict resolution skills

- Manage emotional hot buttons for positive and assertive communication

- Creating win-win solutions

 

Pre-empting performance management conversations

- Spotting red flags before they become a problem

- Integrate performance conversations in your day-to-day

- How to effectively plan and monitor work processes, and set performance indicators

Tailor Your Training Experience

To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:

1.Off the Shelf

Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.

2.Customised

Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.

3.Premium

Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.

Speak with one of our team today to find which option is right for you.

Who Will Attend

New and existing managers, or anyone responsible for an aspect of people management or team performance in the Mining & Resources industry.

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