About the workshop

New strategic directions and ongoing change in the Australian Public Service leaves a greater need for more effective and efficient performance from professionals across all levels. Increasingly the APS 3-4 banded level requires you to undertake work of a more complex nature, operating autonomously and exhibiting greater awareness of agency goals. To take your career to the next level, you must be better equipped with the right tools and capabilities.

This two-day workshop has been designed for APS 3-4 level officers to advance core skills and explore the capabilities required to advance into leadership roles in the future. Across two hands-on, intensive days, you will delve into practical strategies for influencing others, coaching, adapting to change, developing advanced decision-making skills, and applying flexible thinking and problem solving strategies.

This interactive workshop offers a unique professional development opportunity to enhance and refine keys skills and capabilities, enabling you to perform at your peak. Unlock your potential to advance your career within the Australian Public Service.

APS 3-4 Essential Skills Workshop

- Assess the skills, capabilities and attributes of an effective leader

- Establish your core values at the heart of your professional band

- Learn to demonstrate your value to the organisation

- Become a reflective practitioner and lifelong learner

Coaching, supervising and managing relationships - The importance of Emotional Intelligence (EQ)

- Understand the impact of EQ on your performance 

- Use authenticity, acceptance and empathy to build trust

- Create and sustain relationships at all levels in the organisation

- Identify opportunities to develop your EQ and the EQ of others

Increase accountability and positively influence others

- Enhance team cohesion, engagement and motivation

- Make a business case - Provide sound advice and recommendations 

- Study conflict resolution techniques and models 

- Build team capacity through performance feedback and coaching

Harness the ability to problem solve and make effective decisions 

- Use flexible thinking styles to find solutions

- Re-frame your thinking to solve problems 

- Trust your experience to develop robust decision-making processes

- Balance independent and group decision-making efforts


- Develop new styles for managing transformation and change 

- Improve situational awareness and solution finding

- Support stakeholders and teams through changes 

- Learn to set measurable goals and communicate expectations clearly

Improve stakeholder management for career success

- Expand influence and better understand stakeholder interests and needs 

- Resolve complex enquiries and competing viewpoints

- Strengthen your negotiation skills

- Form and maintain stronger stakeholder relationships

Develop resilience in times of uncertainty  

- Support others through challenging times 

- Grow strong internal and external networks for advice 

- Develop strength through diversity of thought

- Invest in self-care - Maintain your emotional and physical wellbeing

Key approaches to grow trust, credibility and build confidence in your abilities

- Trust models - Learn to generate trust, the quick and slow method

- Be courageous - Trust yourself to perform 

- Embrace flexibility on the road to success

- Commit to a conscious development path 

Tailor Your Training Experience

To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:

1.Off the Shelf

Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.


Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.


Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.

Speak with one of our team today to find which option is right for you.

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