Details
About the workshop
Being a good communicator is critical if you want to be a high performing leader and is essential for transferring information across stakeholders. If you are to succeed as a trusted business partner and leader, you’ll need to understand the finer points of how we communicate in personal and professional environments.
Delve into the many parts of personal and organisational change, explore key themes of leadership, digital change and consumer expectations.
- Navigate change with confidence
- Inspire innovative thinking
- Lead through transformation
- Communicate with purpose and conviction
Agenda
This workshop will explore the neuroscience and theories behind how we interact with words body language. Throughout the course you’ll work through interactive activities to create a communication strategy no matter what you’re dealing with. You’ll learn how to modify the subtleties of your pitch, tone and speed, as well as how to control what your body language says. By coming along to the course you’ll improve your ability to influence strangers, negotiate with stakeholders and build stronger relationships.
Reading People - Tailoring your style to personality types
-Understanding different personality types in people
-Quickly identifying personality types and communication preferences
-Adapting your communication style for the best response
Reading communication - Active listening and effective questioning
-Listening with your whole body to establish rapport and demonstrate attention
-Employing strategic listening to understand the speaker’s needs and motivations
-Asking reflective, deflective and leading questions to provide structure, direct the flow of conversation and reach closure
Beyond words - Nonverbal and paraverbal communication
-Using eye contact and posture to convey meaning
-Effective gesturing to illustrate a purpose
-Fine-tuning pitch, tone and speed of your speech to make an impact
Build your direct communication plan
-Incorporate qualities of effective influence
-Communicate clearly in meetings or when conveying negative and complex information to patients and other stakeholders
-Develop a step-by-step process to communicate confidently from your first interaction with a stranger
Tailor Your Training Experience
To make sure you get the learning solution that’s right for you, we offer different levels of tailoring to suit your needs. Choose from three levels of customisation:
1.Off the Shelf
Love what you see? Great! Choose this option to take one of our most popular courses and bring it in-house for your team. Includes a pre-course consult session with our facilitator to make sure we hit the mark, and deliver the right learning experience for you.
2.Customised
Make sure you get the most from the course you choose, by tailoring the content to get the right fit for you. Speak to our team, who will work with you to pick and mix from a curated bank of training modules to help customise your learning experience.
3.Premium
Not on the list? Let us know what you’re looking for and we will find the right solution. Our team of learning specialists will work with you to develop a unique training course for your business. Through an in-depth consultation process, we will work with you to profile your learning needs and build a bespoke program from the ground up.
Speak with one of our team today to find which option is right for you.
Who Will Attend
This event will be an exceptional experience for aspiring leaders in healthcare from public, private and not-for-profit organisations. Roles will include:
-Nursing and Midwifery
-Medical and Clinical Leads, Managers, Head of and Directors
-Researchers, Academics, Governance and Policy
-Human Resources, Development and Workforce Planning
-Hospital Managers, General Managers and Chiefs
-Change and Transformation leaders