Women in Leadership Series: Driving Engagement & Outcomes Through Effective Communication

Reading People - Tailoring your style to personality types

-Understanding different personality types in people

-Quickly identifying personality types and communication preferences

-Using emotional intelligence and adapting your communication style for the best response

Reading communication - Active listening and effective questioning

-Listening with your whole body to establish rapport and demonstrate attention

-Employing strategic listening to understand the speaker’s needs and motivation

-Asking reflective, deflective and leading questions to provide structure, direct the flow of conversation and reach closure

Beyond words - Nonverbal and paraverbal communication

-Using eye contact and posture body language to convey meaning

-Effective gesturing to illustrate a purpose

-Fine-tuning pitch, tone, and speed of your speech to make an impact

Build your direct communication plan

-Incorporate qualities of effective influence

-Communicate clearly in meetings or when conveying negative and complex information to stakeholders

-Develop a step-by-step process to communicate confidently from your first interaction with a stranger