QLD Public Sector Grades AO 3-4 Essential Skills Workshop

Establish your personal and professional values

- Establish your core values at the heart of your professional band

- Learn to demonstrate your value to the organisation

- Become a reflective practitioner and lifelong learner

Essential communication skills

- Learn to tailor communication for different audiences and contexts

- Understand the impact of Emotional Intelligence (EI) to communicate with influence

- Use authenticity, acceptance, and empathy to build trust and nurture relationships

Increase accountability and positively influence others

- Learn to take ownership of tasks and inspire others through a collaborative approach

- Study conflict resolution techniques and models

- Build team capacity through performance feedback and coaching

Harness the ability to problem solve and make effective decisions

- Use flexible thinking styles to find solutions

- Reframe your thinking to solve problems

- Trust your experience to develop robust decision-making processes

Understand change management principles

- Improve situational awareness and solution finding

- Support stakeholders and teams through changes

- Learn to set measurable goals and communicate expectations clearly

Improve stakeholder management for career success

- Expand influence and better understand stakeholder interests and needs

- Resolve complex enquiries and competing viewpoints

- Strengthen your negotiation skills

Develop resilience to thrive during challenging times

- Practical skills to support yourself and others through difficult circumstances

- Grow strong internal and external networks for advice

- Invest in self-care - maintain your emotional and physical wellbeing

Key approaches to grow trust, credibility and build confidence in your abilities

- Trust models - learn to generate trust and actively seek feedback

- Embrace flexibility on the road to success

- Commit to a conscious development path