• Understand the risks of employee disengagement and identifying its signs
• Deliver performance feedback that is proactive, effective, and actionable
• Tools to prepare for and navigate tough conversations
• Essential skills for resolving conflicts constructively and positively
Dr Karen Whittingham
Karen is one of Australia’s leading executive management development specialists who has worked with thousands of executives to transition them into senior leadership roles quickly and effectively. She is an organisational psychologist passionate about people’s success and facilitating their careers to rise. She teaches organisational psychology at UNSW and works with ASX listed companies and large public sector organisations to drive engagement, inclusion, and performance.
Leadership Expert & Executive Coach
Impact Psychology Pty Ltd
Management responsibilities
- Understand your responsibilities
- Explore performance management
- Agility, risk aversion, and organisational expectation
- Understand and contextualise employee engagement
Risks of employee disengagement
- Engage with risk and manage the consequences
- Explore what disengagement looks like
- Apply appropriate conduct
- Use best practice QPS models
Engage with your team
- Understand value drivers and tailor conversations
- Clarify performance and link to business plans
- Navigate challenges of difficult conversations
- Explore coaching strategies for team capability
Providing performance feedback
- Tackle underperformance with consistency
- Understand the conversation around the conversation
- Ensure performance conversations flow both ways
- Listen and become open to 180ᐤ feedback
- Reinforce support with consistent feedback
Dr Karen Whittingham Leadership Expert & Executive Coach Impact Psychology Pty Ltd
Preparing for tough conversations
- Get comfortable being uncomfortable
- Use effective communication strategies
- Build rapport with stakeholders
- Uncover biases in your communication tendencies
Tailoring your communication style
- Identify your key stakeholders
- Adjust your style and delivery
- Ask the right questions
- Know when to act, and when to listen
Resolving conflicts
- Become an active listener
- Manage emotions for positive communication
- Handle conflicts and adapt communication
- Create win-win solutions
Pre-empting performance conversations
- Spot red flags before they become a problem
- Normalise performance conversations
- Plan, monitor, and set performance indicators
- Embed purpose in performance management
Dr Karen Whittingham Leadership Expert & Executive Coach Impact Psychology Pty Ltd
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Level 24, 288 Edward Street, Brisbane, QLD, 4000, Australia
07 3231 0999
26th - 27th, November 2024
Online
26th - 27th, November 2024
Newcastle, AU
5th - 6th, December 2024
Canberra, Australia
5th - 6th, December 2024
Canberra, Australia
