QLD Public Sector AO 6-7 Managing Performance & Difficult Conversations

Management responsibilities

- Understand your responsibilities

- Explore performance management

- Agility, risk aversion, and organisational expectation

- Understand and contextualise employee engagement

Risks of employee disengagement

- Engage with risk and manage the consequences

- Explore what disengagement looks like

- Apply appropriate conduct

- Use best practice QPS models

Engage with your team 

- Understand value drivers and tailor conversations

- Clarify performance and link to business plans

- Navigate challenges of difficult conversations

- Explore coaching strategies for team capability

Providing performance feedback

- Tackle underperformance with consistency

- Understand the conversation around the conversation

- Ensure performance conversations flow both ways

- Listen and become open to 180ᐤ feedback

- Reinforce support with consistent feedback

Preparing for tough conversations

- Get comfortable being uncomfortable

- Use effective communication strategies

- Build rapport with stakeholders

- Uncover biases in your communication tendencies

Tailoring your communication style

- Identify your key stakeholders

- Adjust your style and delivery

- Ask the right questions

- Know when to act, and when to listen

Resolving conflicts 

- Become an active listener

- Manage emotions for positive communication

- Handle conflicts and adapt communication

- Create win-win solutions

Pre-empting performance conversations

- Spot red flags before they become a problem

- Normalise performance conversations

- Plan, monitor, and set performance indicators

- Embed purpose in performance management