QLD Public Sector AO 5-6 Critical Thinking & Problem Solving

Prioritising critical thinking and problem solving

- Review the current context for problem-solving

- Frame problems rationally and produce evidence-based solutions

- Drive your career advancements with problem-solving

Unpacking critical thinking techniques

- Explore cognitive principles, tools, and strategies

- Understand our limitations and strengths

- Learn to objectively collect and evaluate evidence

Problem-solving methods and tools

- Examine common types of problems

- Use root cause analysis and process mapping

- Explore 'Systems Thinking' to provide clarity

Working with others

- Facilitate shared understandings of problems 

- Prepare and present evidence-based arguments and solutions

- Resolve group conflicts and challenges

Defining the problem

- Agree on the reality of the problem

- Evaluating problem impacts

- Consider solution criteria and problem-solving deliverables

Identifying and evaluating solutions

- Evaluate solutions based on feasibility, impact and risk

- Approach complex problems

- Review tools, priorities and resources

Systematic problem-solving

- Analyse and understand issues

- Develop and evaluate solutions

- Monitor, assess progress, and learn from outcomes

Enhancing your critical thinking skills

- Discuss key themes and concepts

- Reflect on your next steps

- Create a detailed action plan