Definition: Understanding the problem
- Agreeing on the reality of the problem: Definition of key variables: known causal factors, structure, scope, stakeholder impact, interdependencies and constraints
- Evaluating problem impacts
- Consider solution criteria and problem-solving deliverables
Analysis: Identifying and evaluating possible solutions
- Evaluate solutions based on feasibility, impact and risk
- How to approach complex or ‘wicked problems’ (problems resistant to conventional resolution)
- Review tools, priorities and resources available (including expertise)
Implementation: Problem-solving in action
- View problem-solving as a systematic process and use critical thinking at each step:
- Analyse variables, identify root causes, and understand interdependencies
- Design possible solutions, explore opportunities, and consider different actions
- Decide on the implementation plan
- Monitor progress, learn from results, and evaluate effectiveness
Enhancing your critical thinking skills
- Wrap up discussion on key themes
- What will you do differently as a result of this program?
- Develop your action plan to implement on your return to work