Definition: Understanding the problem
- Agreeing on the reality of the problem: Definition of key variables: known causal factors, structure, scope, stakeholder impact, interdependencies and constraints
- Evaluating problem impacts
- Consider solution criteria and problem-solving deliverables
Analysis: Identifying and evaluating possible solutions
- Evaluate solutions based on feasibility, impact and risk
- How to approach complex or ‘wicked problems’ (problems resistant to conventional resolution)
- Review tools, priorities and resources available (including expertise)
Implementation: The problem-solving process in action
- Approaching the problem-solving process as a system, applying a critical thinking lens at all stages, consider:
- Problem identification, detection or framing
- Design of possible solutions, opportunities or courses of action
- Evaluation and selection of solution
- Consideration of risk, including feasibility, uncertainty/error
- Decision on Implementation
- Deployment of solution
- Monitoring, learning and evaluation
Overcoming the roadblocks to critical thinking and problem solving
- Cognitive biases, ideological conflict and problems arising in groups
- Observation blind-spots and measurement errors
- The inherently challenging nature of ‘wicked problems’
- Cultivating your skills and maintaining your edge as a critical thinker