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19th - 20th, February 2020
Wellington, NZ

Effective KPIs & performance measures to drive strategy execution & performance


Murray Wu

Over 20 years’ experience in strategy execution and process improvement. Murray has worked as both a senior executive and a consultant with organisations in a wide range of sectors, including local and central government, financial services, healthcare, manufacturing, science, not-for-profit and community services. A key part of his work is about using data and information to make good decisions. He enhances presentations with lessons from practical business experiences, such as the implementation of Kiwibank’s award-winning strategy execution system. Murray trained as a chemical engineer and is a Lean Six Sigma Master Black Belt.

Murray Wu Consulting


- Create linkages between strategic & operational performance reporting
- How to integrate improvement into your organisation & communicate the change to stakeholders
- Optimise overall KPI systems for comprehensive performance impact
- How to influence stakeholders to gain buy-in for new tools & methodologies


Workshop Day One
Workshop Day Two
KPIs, Scorecards & Dashboards Workshop

19 Feb - 20 Feb

An overview of performance management

- The benefits of a formal performance management system

- Common elements of performance management frameworks

- The human factors that affect performance management

- The key steps for developing and implementing a successful system


Crafting strategic and tactical objectives

- Understanding the important decisions that your organisation make

- Building effective strategy maps

- Linking cause and effect, inputs and outputs

- Identifying critical risks that will prevent the achievement of your objectives


Developing and selecting measures and KPIs

- Fundamentals of measures

- Methods for identifying and selecting the most important measures

- Setting performance targets and thresholds

- Managing risk indicators


Cascading KPIs across the organisation

- Distinguish between strategic, tactical and operational measures

- Ensure alignment, integration and consistency across the organisation

- Involving stakeholders in the cascade process

- Cascading team and individual KPIs

  • Murray Wu Consultant Murray Wu Consulting

Presenting KPIs in useful ways

- Compelling ways to visualise KPIs

- Building dashboards and scorecards

- Best practices and not-so-good practices

- The role of technology to collect and organise data, ensure robustness and integrity and to simplify analysis


Analysing and interpreting KPIs

- The importance of statistical thinking for good analysis and evaluation

- How to distinguish real performance from noise

- Common ways of analysing KPIs to extract meaningful insights

- How to communicate insights effectively


Using dashboards and scorecards to manage performance

- Developing a management operating system based on scorecards and dashboards

- Having performance conversations based on data and insight

- Making decisions based on data (and when not to)

- Generating actions and tracking impact


Implementation of scorecards and dashboards

- Common challenges with implementation

- The role of leadership to generate organisational buy-in for performance planning, reporting and review

- Laying the groundwork with communications and training

- Roles and responsibilities to maintain the performance measurement infrastructure

  • Murray Wu Consultant Murray Wu Consulting


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Cliftons Wellington

Level 28, The Majestic Centre 100 Willis Street, Wellington, Wellington, 6011, New Zealand

+64 4 901 9011

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