View Brochure REGISTER NOW!

Government Communication Skills for Impact & Influence Toolkit


3rd - 4th, July 2024 / Online

Overview


Master the essentials of impactful written and verbal communication

• Learn to communicate with an audience-centred approach
• Overcome verbal and non-verbal barriers to landing your message
• Understand influence vs persuasion and how to use both
• Techniques to manage emotions and mindset in challenging situations

Speakers


Giles Watson

With a vast array of experience across the public sphere and Law Societies in both the UK and Australia, Giles implemented industry firsts that led to unprecedented reductions in complaints against accredited law practices. As a speaker and facilitator, Giles’ client-centred approach makes for engaging, practical and relevant content.

Director
CX Training

Agenda


Workshop

Influential and impactful writing essentials

- Explore the components of effective written communication

- Understand the effect of voice and tone in creating impact

- Recognise loss of context in written communication

- The role of Emotional Intelligence in written communication


Taking a reader-centred approach

- Understanding your target audience - Who are they? What is your relationship to them? What do they need?

- Articulate your desired goal and purpose, and how to align this with your readers' needs

- How to build trust and demonstrate empathy


Impact, influence and persuasion

- Understand the distinction between influence and persuasion

- Practical strategies for influential and persuasive writing

- How to avoid adverse reader reactions


Planning, structure and editing

- Develop your understanding of objectives and structure

- Learn classic structures for alternative communication styles

- Tools to enhance formatting to create impact

- Level up your editing of content, impact, flow, grammar and spelling

  • Giles Watson Director CX Training

Workshop

Verbal and non-verbal strategies to maximise impact

- Understand the power of body language and tone of voice

- Tailor your message to better meet your audience's needs and rhythms

- Use curiosity to overcome assumptions and bias

- Explore alternative communication styles


Communication skills 1: Building a connection

- Learn techniques to build rapport quickly and authentically, including active listening and finding common ground

- Explore the benefits of assertiveness and accountability in building trust and respect

- Develop your questioning and listening skills to create open communication and build deeper connections with your audience


Communication skills 2: Making an impact

- Strategies for managing expectations

- Tools for giving and receiving feedback effectively

- Demonstrate confident and fluent presentations

- Persuasive techniques - questions, storytelling, insights


Overcoming communication barriers and managing challenging situations

- Understand the impact of emotions and mindset and tools to manage them effectively

- Explore the different types of conflict that can arise in your role and de-escalation strategies 

- Learn techniques for delivering disappointing news and apologies with empathy and professionalism

  • Giles Watson Director CX Training

Group Discounts

Pricing


Rapid Action

DISCOUNT ENDED

SAVE UP TO $500

Value Plus

DISCOUNT ENDED

SAVE UP TO $300

Super Saver

DISCOUNT ENDED

SAVE UP TO $200

Early Bird

DISCOUNT ENDED

SAVE UP TO $100

PRICING & BOOKINGS >
PRICING & BOOKINGS >




Venue


Online

Join us online, from the comfort of your home or office.

Email Me This


Find Your Next Event

Thank you for joining us!

Great! Keep an eye out on our updates and newsletters.