Executive Assistant Development Intensive

Innovation & Excellence for Executive Support

  • July 24th - 25th, 2019
  • Cliftons Canberra


Download the brochure

- Proactive self-management for executive support excellence
- Develop & maintain resilience in a high pressure, high volume environment
- Manage expectations & manage up
- Influence with integrity (power without power)


Ursula Kohler

Ursula is challenge-driven and thrives in busy environments. With over 25 years’ experience as an EA/PA, she has worked and supported some of Australia's most recognised individuals. Ursula has provided crucial support to politicians, boards and government department heads in intense periods of political change, earning a reputation for resilience and as an EA that can “handle the heat." She understands just how vital an effective EA can be for their manager and organisation.

Founder and Director
Capital EA


Become a Sponsor


Become a Partner



Current discount ending!

About 12 Hours

Prices start at


More people? More savings!

3 - 4




5 - 7




8 +





Download the brochure
Workshop Day One
Workshop Day Two
Executive Assistant Development Intensive

24 Jul - 25 Jul


Proactive self-management for executive support excellence

- Navigate organisational politics and tackle complex conversations

- Respond proactively to challenging situations and changing environments

- Create strong professional relationships by establishing trust and credibility

- Project empathy and remain in control of a situation

Develop and maintain resilience in a high pressure, high volume environment

- Develop emotional resilience to maintain composure during times of conflict

- Strategies to initiate sensitive conversations and effectively raise concerns

- How to effectively manage high-volume workloads

- Increase confidence to broach sensitive topics across your organisation

Manage expectations and manage up

- Build an authentic and influential relationship with your manager

- Optimise time with your manager and optimise your manager’s time

- Gain full engagement from your executive during times of high pressure

- Explore communication strategies to address difficult conversations

Influence with integrity (power without power)

- Develop the ability to build rapport and maintain relationships

- Find your own communication style to maximise your influence on key decisions

- Remain authentic when faced with making a difficult decision

- Foster relationships of trust

  • Ursula Kohler Founder and Director Capital EA


Get across the issues, work across the business

- See past your own sphere and work with sensitivity

- Increase personal presence within the executive office and model behaviour

- Proactively manage expectations to operate autonomously

- Anticipate needs and prioritise to protect your time (and your manager’s)

Positive communication and Emotional Intelligence (EQ)

- Discover the ability to assess and measure EQ in yourself and others

- Understand your EQ and its impact on the way you are perceived

- Leverage your EQ in the workplace

- Communication styles - You get back what you give out

Effectively engaging with different (and sometimes difficult) personalities

- Deal with a range of personalities in high-pressure situations

- Navigate challenging situations and effective communication for compromise

- Understand different communication styles to best resolve conflict

- Effectively deal with ambiguity

Balance your workload and create an active career plan

- Manage and maintain work-life balance with an ever-increasing workload

- Project and predict - Best practice calendar and diary management fundamentals

- Establish a leadership mindset that will accelerate your career development

- Develop a personal action plan and practical strategies to implement

  • Ursula Kohler Founder and Director Capital EA


Cliftons Canberra

Level 2, 10 Moore Street, Canberra, ACT, 2601, Australia

02 6122 0999

* Terms and conditions apply

All Event Categories

Find Your Next Event