Executive Assistant Development Intensive

Innovation & Excellence for Executive Support

  • December 2nd - 3rd, 2019
  • Cliftons Melbourne


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- Proactive self-management for executive support excellence
- Develop & maintain resilience in a high pressure, high volume environment
- Manage expectations & manage up
- Influence with integrity (power without power)


Ursula Kohler

Ursula is challenge-driven and thrives in busy environments. With over 25 years’ experience as an EA/PA, she has worked and supported some of Australia's most recognised individuals. Ursula has provided crucial support to politicians, boards and government department heads in intense periods of political change, earning a reputation for resilience and as an EA that can “handle the heat." She understands just how vital an effective EA can be for their manager and organisation.

Founder & Director
Capital EA


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Price & Discounts


Event Starting In!

10 Days

Prices start at


More people? More savings!

3 - 4




5 - 7




8 - 9




10 +




*Only one discount applies at any given time.


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Workshop Day One
Workshop Day Two
Executive Assistant Development Intensive

02 Dec - 03 Dec


Proactive self-management for executive support excellence

- Navigate organisational politics and tackle complex conversations

- Respond proactively to challenging situations and changing environments

- Create strong professional relationships by establishing trust and credibility

- Project empathy and remain in control of a situation

Develop and maintain resilience in a high pressure, high volume environment

- Develop emotional resilience to maintain composure during times of conflict

- Strategies to initiate sensitive conversations and effectively raise concerns

- How to effectively manage high-volume workloads

- Increase confidence to broach sensitive topics across your organisation

Manage expectations and manage up

- Build an authentic and influential relationship with your manager

- Optimise time with your manager and optimise your manager’s time

- Gain full engagement from your executive during times of high pressure

- Explore communication strategies to address difficult conversations

Influence with integrity (power without power)

- Develop the ability to build rapport and maintain relationships

- Find your own communication style to maximise your influence on key decisions

- Remain authentic when faced with making a difficult decision

- Foster relationships of trust

  • Ursula Kohler Founder & Director Capital EA


Get across the issues, work across the business

- See past your own sphere and work with sensitivity

- Increase personal presence within the executive office and model behaviour

- Proactively manage expectations to operate autonomously

- Anticipate needs and prioritise to protect your time (and your manager’s)

Positive communication and Emotional Intelligence (EQ)

- Discover the ability to assess and measure EQ in yourself and others

- Understand your EQ and its impact on the way you are perceived

- Leverage your EQ in the workplace

- Communication styles - you get back what you give out

Effectively engaging with different (and sometimes difficult) personalities

- Deal with a range of personalities in high-pressure situations

- Navigate challenging situations and effective communication for compromise

- Understand different communication styles to best resolve conflict

- Effectively deal with ambiguity

Balance your workload and create an active career plan

- Manage and maintain work-life balance with an ever-increasing workload

- Project and predict - best practice calendar and diary management fundamentals

- Establish a leadership mindset that will accelerate your career development

- Develop a personal action plan and practical strategies to implement

  • Ursula Kohler Founder & Director Capital EA


Cliftons Melbourne

Level 1, 440 Collins St, Melbourne, VIC, 3000, Australia

+61 3 9993 9999

* Terms and conditions apply

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