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28th - 29th, July 2020
Canberra, AU

Innovation & Excellence for Executive Support


Ursula Kohler

Ursula is challenge-driven and thrives in busy environments. With over 25 years’ experience as an EA/PA, she has worked and supported some of Australia's most recognised individuals. Ursula has provided crucial support to politicians, boards and government department heads in intense periods of political change, earning a reputation for resilience and as an EA that can “handle the heat." She understands just how vital an effective EA can be for their manager and organisation.

Founder & Director
Capital EA


- Proactive self-management for executive support excellence
- Develop & maintain resilience in a high pressure, high volume environment
- Manage expectations & manage up
- Influence with integrity (power without power)
- Get across the issues, work across the business
- Positive communication & Emotional Intelligence (EQ)
- Effectively engage with different (& sometimes difficult) personalities
- Balance your workload & active career planning


Workshop Day One
Workshop Day Two
Executive Assistant Development Intensive

28 Jul - 29 Jul

Proactive self-management for executive support excellence

- Navigate organisational politics and tackle complex conversations

- Respond proactively to challenging situations and changing environments 

- Create strong professional relationships by establishing trust and credibility

- Project empathy and remain in control of a situation


Develop and maintain resilience in a high pressure, high volume environment

- Develop emotional resilience to maintain composure during times of conflict

- Strategies to initiate sensitive conversations and effectively raise concerns

- How to effectively manage high level and high volume workloads

- Increase confidence to broach sensitive topics across your organisation


Managing expectations and managing up

- Build an authentic and influential relationship with your manager

- Optimise time with your manager and optimise your manager’s time

- Gain full engagement from your executive during times of high pressure 

- Explore communication strategies to address difficult conversations


Influencing with integrity (power without power)

- Develop the ability to build rapport and maintain relationships

- Unearth your communication style to maximise your influence on key decisions

- Remain authentic when faced with making difficult decisions

- Foster trustworthy relationships

  • Ursula Kohler Founder & Director Capital EA

Getting across the issues, working across the business

- See past your own sphere and work with sensitivity

- Increase personal presence within the executive office and model behaviour

- Proactively manage expectations to operate autonomously

- Anticipate needs and prioritise to protect your time (and your manager’s)


Positive communication and Emotional Intelligence (EQ)

- Discover the ability to assess and measure EQ in yourself and others

- Understand your EQ and its impact on the way you are perceived

- Leverage your EQ in the workplace

- Communication styles - you get back what you give out


Effectively engaging with different (and sometimes difficult) personalities

- Deal with a range of personalities in high pressure situations

- Navigate challenging situations and effective communication for compromise

- Understand different communication styles to best resolve conflict

- Effectively deal with ambiguity


Balancing your workload and active career planning

- Manage and maintain work-life balance with an ever-increasing workload

- Project and predict - best practice calendar and diary management fundamentals

- Establish a leadership mindset that will accelerate your career development

- Develop a personal action plan and practical strategies to implement

  • Ursula Kohler Founder & Director Capital EA


Prices start at



Current discount ending in

25 Days

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Cliftons Canberra

Level 2, 10 Moore Street, Canberra, ACT, 2601, Australia

02 6122 0999

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