8 Essential Skills for High Performance in Executive Support & Admin

Learn to navigate organisational politics and tackle complex conversations

- Respond proactively to challenging situations and changing environments 

- Create strong professional relationships by establishing trust and credibility

- Project empathy and remain in control of a situation

Develop your emotional resilience to maintain composure during times of conflict

- Strategies to initiate sensitive conversations and effectively raise concerns

- How to effectively manage high level and high volume workloads

- Increase confidence to broach sensitive topics across your organisation

Explore communication strategies to address difficult conversations

- Build an authentic and influential relationship with your manager

- Optimise time with your manager and optimise your manager’s time

- Gain full engagement from your executive during times of high pressure 

Influencing with integrity (power without power)

- Develop the ability to build rapport and maintain relationships

- Unearth your communication style to maximise your influence on key decisions

- Remain authentic when faced with making difficult decisions

Getting across the issues, working across the business

- Increase personal presence within the executive office and model behaviour

- Proactively manage expectations to operate autonomously

- Anticipate needs and prioritise to protect your time (and your manager’s)

Positive communication and Emotional Intelligence (EQ)

- Discover the ability to assess and measure EQ in yourself and others

- Leverage your EQ in the workplace

- Communication styles - you get back what you give out

Effectively engaging with different (and sometimes difficult) personalities

- Deal with a range of personalities in high pressure situations

- Navigate challenging situations and effective communication for compromise

- Understand different communication styles to best resolve conflict

- Effectively deal with ambiguity

Balancing your workload and active career planning

- Manage and maintain work-life balance with an ever-increasing workload

- Project and predict - best practice calendar and diary management fundamentals

- Establish a leadership mindset that will accelerate your career development

- Develop a personal action plan and practical strategies to implement