Energy & Resources Leadership: Managing Performance & Difficult Conversations
4th - 5th, September 2024 / Online
Overview
• Recognise key motivators for each team member and adapt your communication accordingly
• Address underperformance with the right language and framing, transforming challenges into opportunities for growth
• Use effective performance management methods based on industry best practices
• Plan and oversee work processes while establishing clear performance indicators
Speakers
Andrea Kenny
Andrea has an extensive background working across a diverse range of industries in the public and private
sectors. Her experience across many diverse contexts, has given her insights to be able to adapt her
approach to suit both the needs of the participants and the outcomes which need to be achieved. Andrea
is passionate about assisting people to fulfil their potential. She engages and inspires participants with
confidence when she facilitates and always seeks to illustrate the practical application of theory to ensure
that participants leave training with a variety of skills and tools that are immediately applicable to their job
roles and their organisations. She always seeks to create a relaxed and non-judgemental atmosphere in her
workshops to facilitate an environment of trust and security to ensure a robust dialogue which is sensitive
to the participants in the room.
Management Consultant
Andrea Kenny Consulting
Agenda
Workshop
Key responsibilities as a manager and people leader
- Explore the importance (and challenges) of managing performance in a dynamic industry
- The manager’s contribution to employee engagement
- Adapt to organisational expectations, agility, and risk aversion
Dealing with employee disengagement
- Explore what disengagement looks like in your department or team
- Engage with risks and manage their consequences
- Apply industry-leading performance management methods
How to effectively engage with your team
- Understand the key motivators for each team member, and tailor your conversations accordingly
- Clearly define performance objectives, outcomes, behaviors, and values aligned with broader business plans
- Explore coaching strategies to build capability in a team environment
Providing effective performance feedback
- Tackle underperformance with the right language, reframing and consistency
- Understand the dynamics of performance-related conversations
- Reinforce support through consistent feedback
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Andrea Kenny Management Consultant Andrea Kenny Consulting
Workshop
Prepare for tough conversations
- Identify the barriers that prevent people from having difficult conversations
- How to build rapport and why it is important
- Strategies for effective communication
Tailor your communication style to need and situation
- Who are you talking to? Identify your key stakeholders
- Adjust your style and deliver the correct message
- Learn to listen and ask the right questions to get better results
Tackle conflict and promote collaboration
- Develop your conflict resolution skills
- Manage emotional hot buttons for positive and assertive communication
- Creating win-win solutions
Pre-empting performance management conversations
- Spotting red flags before they become a problem
- Integrate performance conversations in your day-to-day
- How to effectively plan and monitor work processes, and set performance indicators
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Andrea Kenny Management Consultant Andrea Kenny Consulting
Group Discounts
Pricing
Rapid Action
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SAVE UP TO $500
Value Plus
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Super Saver
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SAVE UP TO $200
Venue
Online
Join us online, from the comfort of your home or office.