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APS6 TO EL1: MANAGING PERFORMANCE AND DIFFICULT CONVERSATIONS WORKSHOP

8th - 9th, September 2021
Virtual / Streaming

Essential communication and conflict resolution skills to effectively and proactively manage performance

Overview

- Understanding the risk of employee disengagement (and what it looks like)
- Providing proactive and effective performance feedback
- Preparing for tough conversations
- Essential conflict resolution skills

Speakers

Dr Karen Whittingham

Karen is one of Australia’s leading executive management development specialists who has worked with thousands of executives to transition them into senior leadership roles quickly and effectively. She is an Organisational Psychologist passionate about people’s success and facilitating their careers to rise. She teaches Organisational psychology at UNSW and works with ASX listed companies and large public sector organisations to drive engagement, inclusion and performance.

Director
Impact Psychology Pty Ltd

Agenda

Workshop Day One
Workshop Day Two
APS6 to EL1: Managing Performance and Difficult Conversations Workshop

08 Sep - 09 Sep

Workshop

Management responsibilities at APS 6 and EL1 banded levels

- Understand your responsibilities as a manager and people leader

- Explore the importance (and challenges) of managing performance in a Public Sector context

- Agility, risk aversion and organisational expectation in the Australian Public Service

- Understanding and contextualising employee engagement, and your role as a manager

 

Understanding the risk of employee disengagement (and what it looks like)

- Engaging with risk and managing the consequences

- Explore what disengagement looks like in your department or team

- Appropriate conduct for risk assessment and risk management activities

- Apply performance management practices that reflect best practice APS performance management models

 

How to effectively engage with your team 

- Understand value drivers for each team member, and tailor your conversations

- Clarify performance objectives, outcomes, behaviours and values, and formulate links with broader business plans

- Navigate the initial challenges of difficult conversations

- Explore coaching strategies to build capability in a team environment

 

Providing proactive and effective performance feedback

- Tackle underperformance with the right language, reframing and consistency

- Understand the conversation around the conversation

- Ensure performance conversations flow both ways

- Learn to listen effectively, and become open to 180ᐤ feedback

- Reinforce support with consistent feedback



  • Dr Karen Whittingham Director Impact Psychology Pty Ltd

Workshop

Preparing for tough conversations

- Learn to get comfortable being uncomfortable

- Effective communication strategies

- How to build rapport and why it is important

- Uncover biases in your communication tendencies

 

Tailor your communication style to need and situation

- Who are you talking to? Identify your key stakeholders

- Learn to adjust your style on the fly and deliver the correct message 

- Ask the right questions to get better results

- When to act, and when to listen

 

Essential conflict resolution skills

- Strengthen your ability to become an active listener

- Manage emotional hot buttons for positive and assertive communication

- Manage clashes and learn to effectively “code switch” to keep on message

- Creating win-win solutions

 

Pre-empting performance management conversations

- Spotting red flags before they become a problem

- Integrate performance conversations in your day-to-day

- How to effectively plan and monitor work processes, and set performance indicators

- Embedding purpose in performance management

  • Dr Karen Whittingham Director Impact Psychology Pty Ltd

Pricing

Venue

Online Delivery

Virtual / Streaming

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