APS6 to EL1: Managing Performance & Difficult Conversations

Management responsibilities

- Explore performance management

- Agility, risk aversion, and organisational expectation

- Understand and contextualise employee engagement

Risks of employee disengagement

- Engage with risk and manage the consequences

- Explore what disengagement looks like

- Apply appropriate conduct and best practice APS models

Engage with your team 

- Understand value drivers and tailor conversations

- Clarify performance and link to business plans

- Navigate challenges of difficult conversations

Provide performance feedback

- Tackle underperformance with consistency

- Facilitate two-way performance conversations

- Reinforce support with consistent feedback

Prepare for tough conversations

- Use effective communication strategies

- Build rapport and understand its importance

- Uncover biases in your communication tendencies

Tailor your communication style

- Adjust your style and deliver the correct message 

- Ask the right questions for better results

- When to act, and when to listen

Essential conflict resolution

- Become an active listener

- Manage emotions for positive communication

- Handle conflicts and adapt communication

Pre-empt performance conversations

- Normalise performance conversations

- Plan, monitor, and set performance indicators to spot red flags early

- Embed purpose in performance management