APS6 to EL1: Managing Performance & Difficult Conversations
5th - 6th, February 2025 / Online
OVERVIEW
• Understand risks and identify signs of employee disengagement
• Deliver proactive, effective, and actionable feedback
• Prepare for and navigate tough conversations
• Learn essential skills for conflict resolution
TRAINER
Dr Karen Whittingham
Karen is one of Australia’s leading executive management development specialists who has worked with thousands of executives to transition them into senior leadership roles quickly and effectively. She is an organisational psychologist passionate about people’s success and facilitating their careers to rise. She teaches organisational psychology at UNSW and works with ASX listed companies and large public sector organisations to drive engagement, inclusion, and performance.
Leadership Expert & Executive Coach
Impact Psychology Pty Ltd
AGENDA
Workshop
Management responsibilities
- Explore performance management
- Agility, risk aversion, and organisational expectation
- Understand and contextualise employee engagement
Risks of employee disengagement
- Engage with risk and manage the consequences
- Explore what disengagement looks like
- Apply appropriate conduct and best practice APS models
Engage with your team
- Understand value drivers and tailor conversations
- Clarify performance and link to business plans
- Navigate challenges of difficult conversations
Provide performance feedback
- Tackle underperformance with consistency
- Facilitate two-way performance conversations
- Reinforce support with consistent feedback
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Dr Karen Whittingham Leadership Expert & Executive Coach Impact Psychology Pty Ltd
Workshop
Prepare for tough conversations
- Use effective communication strategies
- Build rapport and understand its importance
- Uncover biases in your communication tendencies
Tailor your communication style
- Adjust your style and deliver the correct message
- Ask the right questions for better results
- When to act, and when to listen
Essential conflict resolution
- Become an active listener
- Manage emotions for positive communication
- Handle conflicts and adapt communication
Pre-empt performance conversations
- Normalise performance conversations
- Plan, monitor, and set performance indicators to spot red flags early
- Embed purpose in performance management
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Dr Karen Whittingham Leadership Expert & Executive Coach Impact Psychology Pty Ltd
GROUP DISCOUNTS
PRICING
Rapid Action
DISCOUNT ENDED
SAVE UP TO $800
Value Plus
DISCOUNT ENDED
SAVE UP TO $600
Early Bird
Ends December 20
SAVE UP TO $200
VENUE
Online
Join us online, from the comfort of your home or office.
