APS 5-6 Interpersonal Communication Skills for Impact & Influence

Verbal and non-verbal strategies to maximise impact

- Understand the power of body language and tone of voice

- Tailor your message to better meet your audience's needs and rhythms

- Use curiosity to overcome assumptions and bias

- Explore alternative communication styles

Communication skills 1: Building a connection

- Learn techniques to build rapport quickly and authentically, including active listening and finding common ground

- Explore the benefits of assertiveness and accountability in building trust and respect

- Develop your questioning and listening skills to create open communication and build deeper

connections with your audience

Communication skills 2: Making an impact

- Strategies for managing expectations

- Tools for giving and receiving feedback effectively

- Demonstrate confident and fluent presentations

- Persuasive techniques - questions, storytelling, insights

Overcoming communication barriers and managing challenging situations

- Understand the impact of emotions and mindset and tools to manage them effectively

- Explore the different types of conflict that can arise in your role and de-escalation strategies

- Learn techniques for delivering disappointing news and apologies with empathy and professionalism