APS 5-6 Critical Thinking & Problem Solving

Critical thinking and problem solving as a key priority in the APS

- Review the current context and landscape for problem-solving in the APS

- Why problem-solving has been identified as a top skilling priority across all levels of the APS

- How critical thinking provides the necessary lens to frame problems rationally and produce evidence-based solutions

- How problem-solving ability could drive your career advancement

Unpacking critical thinking techniques

- The cognitive principles, tools and strategies essential to critical thinking

- Reviewing critical thinking tools, identifying limitations and strengths

- Learning how to objectively collect and evaluate evidence

- Developing whole-brain thinking and exploring creative thinking for generating new ideas and making connections 

Problem-solving methods and key tools

- Reviewing common types of problems

- Root cause analysis - getting to the heart of the problem

- Explore how Systems Thinking is applied to provide clarity around root causes, interdependencies, possible constraints and outcomes

- Creating a process map or mind map to provide clarity around the problem

- Creative problem-solving techniques and activities 

Working with others on problem-solving

- Facilitating a shared understanding of issues and problems

- Preparation and presentation of evidence-based arguments and solutions

- Resolving conflict and challenges in group problem solving

- Addressing cognitive biases, ideological conflict and problems arising in groups

Definition: Understanding the problem

- Defining key variables and causal factors

- Evaluating problem impacts and considering solution criteria

- Identifying the scope, stakeholder impact, interdependencies, and constraints of the problem

 Analysis: Identifying and evaluating possible solutions

- Evaluate solutions based on feasibility, impact and risk

- How to approach complex or ‘wicked problems’ (problems resistant to conventional resolution)

- Review tools, priorities and resources available (including expertise)

Implementation: The problem-solving process in action

- Applying a critical thinking lens throughout the problem-solving process

- Analysing variables, conducting root-cause analysis, and considering interdependencies

- Design of possible solutions, opportunities or courses of action

- Selection and deployment of solution

- Decision on Implementation

- Monitoring, learning and evaluation

Cultivating your skills and maintaining your edge as a critical thinker 

- Wrap up discussion on key themes

- Develop an action plan to apply new problem-solving skills in the workplace