Enhance your ability to communicate effectively in writing and in action
Overview
- Adopt and maintain an audience-centered mindset
- Overcome verbal and non-verbal barriers to build valuable connections
- Influence vs persuasion - How to achieve the desired outcomes and build long-lasting relationships with your audience
- Techniques to manage your emotions and mindset in challenging communication situations
Speakers
Giles Watson
As Practice Support Manager at Queensland Law Society in Brisbane Giles introduced a client service component to the Society’s practice management course for practice principals – a first in Australia. Prior to that, at the Law Society of England & Wales he managed Lexcel, a client-service focused quality scheme that led to a 30% reduction in complaints against accredited law practices. As a speaker and facilitator, Giles is known for his engaging style and practical, relevant content.
Director
CX Training
Agenda
20 Jun - 21 Jun
Influential and impactful writing essentials
- Explore the components of effective written communication
- Understand the effect of voice and tone in creating impact
- Recognise loss of context in written communication
- The role of Emotional Intelligence in written communication
Taking a reader-centred approach
- Understanding your target audience - Who are they? What is your relationship to them? What do they need?
- Articulate your desired goal and purpose, and how to align this with your readers' needs
- How to build trust and demonstrate empathy
Impact, influence and persuasion
- Understand the distinction between influence and persuasion
- Practical strategies for influential and persuasive writing
- How to avoid adverse reader reactions
Planning, structure and editing
- Develop your understanding of objectives and structure
- Learn classic structures for alternative communication styles
- Tools to enhance formatting to create impact
- Level up your editing of content, impact, flow, grammar and spelling
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Giles Watson Director CX Training
Verbal and non-verbal strategies to maximise impact
- Understand the power of body language and tone of voice
- Tailor your message to better meet your audience's needs and rhythms
- Use curiosity to overcome assumptions and bias
- Explore alternative communication styles
Communication skills 1: Building a connection
- Learn techniques to build rapport quickly and authentically, including active listening and finding common ground
- Explore the benefits of assertiveness and accountability in building trust and respect
- Develop your questioning and listening skills to create open communication and build deeper connections with your audience
Communication skills 2: Making an impact
- Strategies for managing expectations
- Tools for giving and receiving feedback effectively
- Demonstrate confident and fluent presentations
- Persuasive techniques - questions, storytelling, insights
Overcoming communication barriers and managing challenging situations
- Understand the impact of emotions and mindset and tools to manage them effectively
- Explore the different types of conflict that can arise in your role and de-escalation strategies
- Learn techniques for delivering disappointing news and apologies with empathy and professionalism
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Giles Watson Director CX Training
Pricing
Prices start at
$2195*
More people? More savings!
Venue
Virtual / Streaming
