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21st - 22nd, April 2020
Melbourne, AU

A platform for residential aged care managers to develop the skills to improve care & services to consumers


Christine Grafitti

Christine has over fifteen years’ management experience in the Health, Retirement Living, Aged, Disability and Home Care sectors. She developed her experience through a spectrum of roles ranging from Manager, Regional Manager and Chief Executive Officer with private and non-for-profit organisations. In addition to operating CLW Business Services, Christine works as an aged care and disability consultant with Critical Success Solutions and PrideLiving and is a director of Bannister in Home Care.

Aged Care Consultant
CLW Business Services


- Effectively communicate changing trends in Aged Care workplaces
- Adapt to evolving trends in Aged Care Understand
- Discover your why and what drives you as a leader in Aged Care
- Understand the clinical governance framework and learn the system requirements
- Use data to drive change and continuous improvement
- Increase the capability of your team to improve care services


Workshop Day One
Workshop Day Two
Aged Care Leadership Workshop

21 Apr - 22 Apr

Understand the current climate in aged care

- Focus on recent changes and reviews in residential aged care in Australia 

- The Aged Care Quality Standards

- Key learnings from the Royal Commission

- Understand accreditation in 2020

Manage a visit from the Aged Care Quality Commission effectively 

- Be prepared for the visit including Consumer Experience Reports

- Managing the risk screen questions 

- Essential communication tactics to maximise team engagement

- Positive and supportive communication with assessors 

Leadership in aged care 

- Lead with a purpose - establishing the WHY that drives a ‘resident centred’ culture 

- Review the leadership styles that are relevant to current and future leadership of aged care 

- Assess your current capabilities and determine capability gaps

  • Christine Grafitti Aged Care Consultant CLW Business Services

Understand the clinical governance framework and manage the system 

- Speak confidently to the clinical governance framework 

- Create a culture and environment, which inspires improved care outcomes

- Understand high prevalence risks and system requirements in aged care

- Explore the legal requirements relating to restraints 

- Understand Antimicrobial stewardship systems 

- Essential elements of the Open Disclosure standards 

Continuous improvement and Clinical indicators 

- Understand the continuous improvement model 

- Use data to drive changes

- Learn how to trend and analyse results 

- Learn how to review and improve 

Leadership think-tank

- Wrap up reflection and discussion on key themes, and action plan

- What will you do differently as a result of this program?

- How to stay on track when other priorities demand attention

- Tools and ideas to navigate obstacles and competing priorities

  • Christine Grafitti Aged Care Consultant CLW Business Services



Cliftons Melbourne

Level 1, 440 Collins St, Melbourne, VIC, 3000, Australia

+61 3 9993 9999

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