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12th - 19th, April 2023
Virtual / Streaming

Innovation and Excellence for Executive Support


- Proactive self-management for executive support excellence
- Develop and maintain resilience in a high pressure, high volume environment
- Manage expectations and manage up
- Balance your workload and active career planning


Dr Karen Whittingham

Karen is one of Australia’s leading executive management development specialists who has worked with thousands of executives to transition them into senior leadership roles quickly and effectively. She is an Organisational Psychologist passionate about people’s success and facilitating their careers to rise. She teaches Organisational psychology at UNSW and works with ASX listed companies and large public sector organisations to drive engagement, inclusion and performance.

Impact Psychology Pty Ltd


Session One
Session Two
Session Three
Session Four
8 Essential Skills for High Performance in Executive Support & Admin

12 Apr - 19 Apr


Learn to navigate organisational politics and tackle complex conversations

- Respond proactively to challenging situations and changing environments 

- Create strong professional relationships by establishing trust and credibility

- Project empathy and remain in control of a situation


Develop your emotional resilience to maintain composure during times of conflict

- Strategies to initiate sensitive conversations and effectively raise concerns

- How to effectively manage high level and high volume workloads

- Increase confidence to broach sensitive topics across your organisation

  • Dr Karen Whittingham Director Impact Psychology Pty Ltd


Explore communication strategies to address difficult conversations

- Build an authentic and influential relationship with your manager

- Optimise time with your manager and optimise your manager’s time

- Gain full engagement from your executive during times of high pressure 


Influencing with integrity (power without power)

- Develop the ability to build rapport and maintain relationships

- Unearth your communication style to maximise your influence on key decisions

- Remain authentic when faced with making difficult decisions

  • Dr Karen Whittingham Director Impact Psychology Pty Ltd


Getting across the issues, working across the business

- Increase personal presence within the executive office and model behaviour

- Proactively manage expectations to operate autonomously

- Anticipate needs and prioritise to protect your time (and your manager’s)


Positive communication and Emotional Intelligence (EQ)

- Discover the ability to assess and measure EQ in yourself and others

- Leverage your EQ in the workplace

- Communication styles - you get back what you give out

  • Dr Karen Whittingham Director Impact Psychology Pty Ltd


Effectively engaging with different (and sometimes difficult) personalities

- Deal with a range of personalities in high pressure situations

- Navigate challenging situations and effective communication for compromise

- Understand different communication styles to best resolve conflict

- Effectively deal with ambiguity


Balancing your workload and active career planning

- Manage and maintain work-life balance with an ever-increasing workload

- Project and predict - best practice calendar and diary management fundamentals

- Establish a leadership mindset that will accelerate your career development

- Develop a personal action plan and practical strategies to implement

  • Dr Karen Whittingham Director Impact Psychology Pty Ltd



Virtual / Streaming

Virtual / Streaming

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