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HIGHER EDUCATION OPERATIONS PROFESSIONALS LEADERSHIP SUMMIT

2nd - 3rd, February 2021
Sydney, AU

Practical tools to excel as an effective & efficient operations professional in this competitive & complex industry

Overview

- Leadership skills to hone your team’s agility & improve operational efficiency
- Enrich service delivery & operational effectiveness through cross-collaboration
- Master time management & discover strategies to do more with less
- Build stakeholder influence & practice data-driven decision-making

Agenda

Step into the C-Suite
Universities & future infrastructure – Delivering more with less
Design thinking - Creating value through problem solving
Communicate with impact & influence
Bridging the gap between academic & professional staff
Upskill your staff & embed a culture of continuous improvement
Networking 101
From academic to operational executive - Transitioning into a leader
Operating under pressure - How to keep your cool
Creating change agents through Transformational Leadership
Measuring success - Get to grips with KPIs
Lessons learned leading through change
From insight to action
Summit Day One

02 Feb

Case Study

Mark has had a varied and fascinating career as an executive in the aviation, telecommunication, energy and technology industries, before moving into Higher Education. Reflecting on his leadership journey, Mark will share some of the ups and downs that have shaped his values-based leadership style and prepared him for a COO role.


- Transferable skills from the private sector

- Move between a strategic and operational mindset

- Find your leadership style

  • Mark Loveard Chief Operating Officer Victoria University of Wellington

Case Study

Universities are under pressure to upgrade facilities and invest in infrastructure whilst minimising expenditure growth. Renaye will share her leadership lessons from meeting the increasing student expectations of campus infrastructure at Monash University. 



- Managing a capital constrained environment

- Remain competitive and meet student expectations

- Balance collaboration with decision-making 

Case Study

Misguided internal communications. Plans being rolled out by the organisation without sufficient consultation. Senior staff so occupied with students they forget to listen to and understand their employees. Sound familiar?


Design thinking is a client-focused, practical, and creative solution-based technique to solve predicaments of any nature. Kevin will supply you with the tools you need to tackle a range of issues, deliver rapid-acting solutions, and gain immediate buy-in from stakeholders.


- The 5 stages of Design Thinking and how to apply them

- How disruption and innovation are used in problem solving

- How to recognise and empathise with people to determine the actual core issues of the problem

- How to engage and collaborate with other people and departments to change organisational culture

- The magic word to uncover the root cause of a problem

  • Kevin Anderson Chief Operations Officer & Campus Director James Cook University

Mini-Workshop

Higher Education is a chessboard of complicated stakeholders, from academics, professional staff, and vendors. With dual and triple reporting lines, accountability can be unclear. Communication and negotiation skills are essential to building influence - which will get your issues on the agenda. In this interactive mini-workshop session, Communication Coach, Arabella, will provide you with the skills to make an impact and communicate confidently.


- Discover the psychology behind the decision-making process

- Identify effective channels for communication internally and externally

- Formulate persuasive phrases to maximise your influence

  • Arabella Macpherson Founder & Communications Coach Resonate Communications

Panel

The 'us and them' culture is a common challenge in Higher Education. As an operations leader, it is your responsibility to ensure clarity around roles and responsibilities, so all staff are working collaboratively in partnership.


- Understand the key differences and drivers

- Encourage team cohesion

- Align priorities and goals

  • Karen Warnes Chief Operations Officer, ZCEAP Programme Australian National University

  • Susan Loomes Executive Director, Business Operations, Sydney Notre Dame University

  • Sharna Spittle Director of Teaching & Learning, Strategy & Operations Victoria University

Case Study

Is continuous improvement in Higher Education a craze or a necessary reaction to surmounting challenges? In Lynn’s Faculty, they have looked beyond the implementation of tools and improvement projects, to focus on nurturing and developing the enabling patterns of behaviour and cultural attributes.


- Empower your team to find their solutions

- Create the right attributes of culture and behaviour

- Focus on the role of the leader

Expert Commentary

Although many find networking daunting, it can open doors to professional and personal opportunities. This interactive session will help you overcome awkwardness to network genuinely and effectively.


- Change your mindset about networking

- Build genuine relationships

- The art of active listening

  • Maria Newport Managing Principal Newport O’Connor

Summit Day Two

03 Feb

Case Study

Career pathways within Higher Education are diverse and wide-ranging, so how do you know if you're capable of a new role? Lesley believes that vocational strengths and talents, such as adaptive leadership, collaboration, customer service, communication and project management far transcend teaching prowess and technical proficiency. Lesley will share her leadership journey from academic to an executive, highlighting potential barriers to success and offering practical strategies on how to overcome these.


- Identify your transferable skillset

- What skills make a great leader in Higher Education?

- Overcome barriers to success

  • Dr Lesley Ashton Executive Director, Research Operations The University of Sydney

Case Study

Tightening resources creates pressure on operations leaders to be across multiple projects. How can you remain calm and composed? Being responsible for the operations of four areas of IT, Krush will share the strategies he uses to ease stress and stay on top of a burgeoning workload.  


- Reframe your mindset and keep things in perspective

- Work smarter, not harder

- Prioritise to improve your productivity 

Case Study

Transformational leadership encourages, inspires and motivates employees to innovate and create positive change. Reflecting on his experiences including securing the first Australian university approval to establish a campus in Indonesia in 2019 and reducing costs of international university operations by 40% in 16 months, Alastair will share the benefits of using Transformational Leadership to bring new ideas into reality.


- Build team agility to drive change

- The importance of accountability, ownership and independence

- Give your team space and trust to find new solutions

Mini-Workshop

As Higher Education transitions into a commercial demand-driven environment, institutions need a strategy that helps decision-makers act with confidence. A well-developed scorecard and KPI system is a critical driver of organisational effectiveness. However, building a performance system is about managing institutional performance, not just measuring it. In this interactive session, Martin will share how to select the right KPIs, the benefits and limitations, and how to use this data to inform decision-making.


- Lead vs lag KPIs

- How to benchmark performance and set targets

- What KPIs can't do - complementing KPIs with qualitative tracking mechanisms

Flash Presentations

The Higher Education community is under significant pressure to become more operationally efficient, improve the student experience, and control costs. Each of our speakers will present a 15-minute flash presentation of a project they have worked on, the successes and failures, and their top tips for change management.


- Generate stakeholder buy-in

- Have a clear vision and communicate it

- Examples of effective change management strategies

  • Ghee Ping Khoo Head of International Admissions The University of Queensland

  • Professor Rodney Clarke Professor, Operations & Systems & Head of Discipline, Operations University of Wollongong

  • Satya Webster Associate Director, Service Operations & Design Flinders University

Roundtable

Explore the takeaways from the summit through group discussion to identify opportunities for progression and create an action plan for your future.


- Reflect on the key learnings from the past two days

- Discuss factors influencing your success

- Create an action plan for the future

  • Maria Newport Managing Principal Newport O’Connor

Speakers

  • Dr Lesley Ashton

    Executive Director, Research Operations

    The University of Sydney
  • Karen Warnes

    Chief Operations Officer, ZCEAP Programme

    Australian National University
  • Kevin Anderson

    Chief Operations Officer & Campus Director

    James Cook University
  • Mark Loveard

    Chief Operating Officer

    Victoria University of Wellington
  • Ghee Ping Khoo

    Head of International Admissions

    The University of Queensland
  • Professor Rodney Clarke

    Professor, Operations & Systems & Head of Discipline, Operations

    University of Wollongong
  • Susan Loomes

    Executive Director, Business Operations, Sydney

    Notre Dame University
  • Satya Webster

    Associate Director, Service Operations & Design

    Flinders University
  • Sharna Spittle

    Director of Teaching & Learning, Strategy & Operations

    Victoria University
  • Maria Newport

    Managing Principal

    Newport O’Connor
  • Arabella Macpherson

    Founder & Communications Coach

    Resonate Communications
  • Pam Ryan

    Industry Professor, Learning and Education

    Pam Ryan

Partners

Become a Partner

Pricing

Venue

Mercure Sydney

818-820 George Street, Sydney, NSW, 2000, Australia

9217 6666

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