Higher Education Executive Assistants Intensive

Enhance your personal & professional value as an executive assistant

  • September 24th - 25th, 2019
  • Cliftons Sydney


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- Effective communication
- Increasing resilience
- Workload management
- Influencing & “managing up”


Karen Whittingham

Karen is one of Australia’s leading executive management development specialists who has worked with thousands of executives to transition them into senior leadership roles quickly and effectively. She is an Organisational Psychologist passionate people’s success and facilitating their careers to rise. She teaches Organisational psychology at UNSW and works with ASX listed companies and large public sector organisations to drive engagement, inclusion and performance.

Impact Psychology Pty Ltd


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29 Days

Prices start at


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3 - 4




5 - 7




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Workshop Day One
Workshop Day Two
Higher Education Executive Assistants Intensive

24 Sep - 25 Sep


Proactive self-management for Higher Education executive support

- Navigate organisational politics and tackle complex conversations

- Respond proactively to challenging situations and changing environments

- Create strong professional relationships by establishing trust and credibility

- Projecting empathy while remaining in control of a situation


Develop and maintain resilience in a high-pressure, high-volume environment

- Develop emotional resilience to maintain composure during times of conflict

- Strategies to initiate sensitive conversations and effectively raise concerns

- How to effectively manage high-level and high-volume workloads

- Increase confidence to broach sensitive topics across your organisation


Managing expectations and managing up

- Build an authentic and influential relationship with your manager

- Optimise time with your manager and optimise your manager’s time

- Gain full engagement from your executive during times of high pressure

- Explore communication strategies to address difficult conversations


Influence with integrity (power without power)

- Develop the ability to build rapport and maintain relationships

- Find your own communication style to maximise your influence on key decisions

- Remain authentic when faced with making difficult decision

- Foster a relationship of trust

  • Karen Whittingham Director Impact Psychology Pty Ltd


Getting across the issues, working across the business

- See past your own sphere and work with sensitivity

- Increase personal presence within the executive office and modelling behaviour

- Proactively manage expectations to operate autonomously

- Anticipate needs and prioritise to protect your time (and your manager’s)

Positive communication and Emotional Intelligence (EQ)

- Discover the ability to assess and measure EQ in yourself and others

- Understand your EQ and its impact on the way you are perceived

- Leverage your EQ in the workplace

- Communication styles (you get back what you give out)

Effectively engage with different (and sometimes difficult) personalities

- How to deal with a range of personalities in high-pressure situations

- Navigate challenging situations, effectively communicate compromise

- Understand different communication styles to best resolve conflict

- Effectively deal with ambiguity

Balance your workload and active career planning

- Manage and maintain work-life balance with an ever-increasing workload

- Project and predict - Best practice calendar and diary management fundamentals

- Establish a leadership mindset that will accelerate your career development

- Develop a personal action plan and practical strategies to implement

  • Karen Whittingham Director Impact Psychology Pty Ltd


Cliftons Sydney

Level 13, 60 Margaret St, Sydney, NSW, 2000, Australia

+61 2 9250 0999

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