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8 ESSENTIAL SKILLS FOR HIGH PERFORMANCE IN EXECUTIVE SUPPORT & ADMIN

7th - 8th, December 2021
Virtual / Streaming

Innovation & Excellence for Executive Support

Overview

- Proactive self-management for executive support excellence
- Develop and maintain resilience in a high pressure, high volume environment
- Manage expectations and manage up
- Balance your workload and active career planning

Speakers

Liz Van Vliet

Liz Van Vliet is a certified Executive Coach and qualified Corporate Trainer. She specialises in

equipping Office Professionals with career-boosting confidence and POWER Skills. This is how

Liz describes the “anything but ‘soft’ skills on steroids” that enable your staff to be what she

describes as “the little hinges that swing big doors” and show up as Linchpins.


Liz has over 25 years of senior Sales and Marketing expertise with blue chip organisations such

as IBM as well as a range of Software As A Service (SAAS) providers where she developed and

honed her own POWER skills. As a coach and trainer she has worked with some of Australia’s

leading organisations to develop their office professionals.


Through her training, coaching and mentoring, Liz metaphorically applies the oil so that these

little hinges can actually swing big doors, delivering the outputs and outcomes their manager

and team require. Liz has identified the POWER Skills that propel your staff to be linchpins and

through individual and stakeholder engagement is able to make an assessment of where to start

developing the competency and capacity of your office professionals.


Liz believes that all staff have the opportunity to lead from where they are and that empowering

them through skills development to do this more effectively can have a profound impact on an

organisation. Your office professionals are the people in your organisation that need to be

effective, not just efficient. Developing their POWER Skills is how to achieve this outcome.


Office professionals that are linchpins or are perceived as indispensable are just as deserving of

professional development in this area as other middle and senior managers in an organisation.

Liz considers it a privilege to fill this gap.

Founder & CEO
My EA Career

Agenda

Workshop Day One
Workshop Day Two
8 Essential Skills for High Performance in Executive Support & Admin

07 Dec - 08 Dec

Workshop

Proactive self-management for executive support excellence

- Navigate organisational politics and tackle complex conversations

- Respond proactively to challenging situations and changing environments 

- Create strong professional relationships by establishing trust and credibility

- Project empathy and remain in control of a situation

 

Develop and maintain resilience in a high pressure, high volume environment

- Develop emotional resilience to maintain composure during times of conflict

- Strategies to initiate sensitive conversations and effectively raise concerns

- How to effectively manage high level and high volume workloads

- Increase confidence to broach sensitive topics across your organisation

 

Managing expectations and managing up

- Build an authentic and influential relationship with your manager

- Optimise time with your manager and optimise your manager’s time

- Gain full engagement from your executive during times of high pressure 

- Explore communication strategies to address difficult conversations

 

Influencing with integrity (power without power)

- Develop the ability to build rapport and maintain relationships

- Unearth your communication style to maximise your influence on key decisions

- Remain authentic when faced with making difficult decisions

- Foster trustworthy relationships

  • Liz Van Vliet Founder & CEO My EA Career

Workshop

Getting across the issues, working across the business

- See past your own sphere and work with sensitivity

- Increase personal presence within the executive office and model behaviour

- Proactively manage expectations to operate autonomously

- Anticipate needs and prioritise to protect your time (and your manager’s)

 

Positive communication and Emotional Intelligence (EQ)

- Discover the ability to assess and measure EQ in yourself and others

- Understand your EQ and its impact on the way you are perceived

- Leverage your EQ in the workplace

- Communication styles - you get back what you give out

 

Effectively engaging with different (and sometimes difficult) personalities

- Deal with a range of personalities in high pressure situations

- Navigate challenging situations and effective communication for compromise

- Understand different communication styles to best resolve conflict

- Effectively deal with ambiguity

 

Balancing your workload and active career planning

- Manage and maintain work-life balance with an ever-increasing workload

- Project and predict - best practice calendar and diary management fundamentals

- Establish a leadership mindset that will accelerate your career development

- Develop a personal action plan and practical strategies to implement

  • Liz Van Vliet Founder & CEO My EA Career

Pricing

Venue

Virtual / Streaming

Virtual / Streaming

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