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8 ESSENTIAL SKILLS FOR HIGH PERFORMANCE IN EXECUTIVE SUPPORT & ADMIN

7th - 8th, June 2022
Virtual / Streaming

Innovation & Excellence for Executive Support

Overview

- Proactive self-management for executive support excellence
- Develop and maintain resilience in a high pressure, high volume environment
- Manage expectations and manage up
- Balance your workload and active career planning

Speakers

Liz Van Vliet

Liz Van Vliet is a certified Executive Coach and qualified Corporate Trainer. With over 25 years of senior Sales and Marketing expertise with blue chip organisations such as IBM as well as a range of Software As A Service (SAAS) providers where she developed and honed her own POWER skills. Liz specialises in equipping Office Professionals with career-boosting confidence and POWER Skills. This is how Liz describes the “anything but ‘soft’ skills on steroids” that enable your staff to be what she describes as “the little hinges that swing big doors” and show up as Linchpins. As a coach and trainer she has worked with some of Australia’s leading organisations to develop their office professionals.

Founder & CEO
My EA Career

Agenda

Workshop Day One
Workshop Day Two
8 Essential Skills for High Performance in Executive Support & Admin

07 Jun - 08 Jun

Workshop

Proactive self-management for executive support excellence

- Navigate organisational politics and tackle complex conversations

- Respond proactively to challenging situations and changing environments 

- Create strong professional relationships by establishing trust and credibility

- Project empathy and remain in control of a situation

 

Develop and maintain resilience in a high pressure, high volume environment

- Develop emotional resilience to maintain composure during times of conflict

- Strategies to initiate sensitive conversations and effectively raise concerns

- How to effectively manage high level and high volume workloads

- Increase confidence to broach sensitive topics across your organisation

 

Managing expectations and managing up

- Build an authentic and influential relationship with your manager

- Optimise time with your manager and optimise your manager’s time

- Gain full engagement from your executive during times of high pressure 

- Explore communication strategies to address difficult conversations

 

Influencing with integrity (power without power)

- Develop the ability to build rapport and maintain relationships

- Unearth your communication style to maximise your influence on key decisions

- Remain authentic when faced with making difficult decisions

- Foster trustworthy relationships

  • Liz Van Vliet Founder & CEO My EA Career

Workshop

Getting across the issues, working across the business

- See past your own sphere and work with sensitivity

- Increase personal presence within the executive office and model behaviour

- Proactively manage expectations to operate autonomously

- Anticipate needs and prioritise to protect your time (and your manager’s)

 

Positive communication and Emotional Intelligence (EQ)

- Discover the ability to assess and measure EQ in yourself and others

- Understand your EQ and its impact on the way you are perceived

- Leverage your EQ in the workplace

- Communication styles - you get back what you give out

 

Effectively engaging with different (and sometimes difficult) personalities

- Deal with a range of personalities in high pressure situations

- Navigate challenging situations and effective communication for compromise

- Understand different communication styles to best resolve conflict

- Effectively deal with ambiguity

 

Balancing your workload and active career planning

- Manage and maintain work-life balance with an ever-increasing workload

- Project and predict - best practice calendar and diary management fundamentals

- Establish a leadership mindset that will accelerate your career development

- Develop a personal action plan and practical strategies to implement

  • Liz Van Vliet Founder & CEO My EA Career

Pricing

Venue

Virtual / Streaming

Virtual / Streaming

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