Definition: Understanding the problem
- Agreeing on the reality of the problem: Definition of key variables: known causal factors, structure, scope, stakeholder impact, interdependencies and constraints
- Evaluating problem impacts
- Consider solution criteria and problem-solving deliverables
Analysis: Identifying and evaluating possible solutions
- Evaluate solutions based on feasibility, impact and risk
- How to approach complex or ‘wicked problems’ (problems resistant to conventional resolution) - Review tools, priorities and resources available (including expertise)
Implementation: The problem-solving process in action
- Approaching the problem-solving process as a system, applying a critical thinking lens at all stages, consider:
- Analysis of variables, root-cause analysis and interdependencies
- Design of possible solutions, opportunities or courses of action
- Selection and deployment of solution
- Decision on Implementation
- Monitoring, learning and evaluation
Cultivating your skills and maintaining your edge as a critical thinker
- Wrap up discussion on key themes
- What will you do differently as a result of this program?
- Develop your action plan to implement on your return to work